The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information. After Invoice Settlement is enabled, the Invoice Item Adjustment feature will be deprecated for your tenant.
You can edit a credit or debit memo after creation from the Zuora UI and REST API. You can edit credit or debit memos only if you have the Billing user permission. See Billing Roles for more information.
Currently, Zuora supports updating tax-exclusive memo items, but does not support updating tax-inclusive memo items.
If the amount of a memo item is updated, the tax will be recalculated in the following conditions:
- The memo is created from a product rate plan charge and you use Avalara to calculate the tax.
- The memo is created from an invoice and you use Avalara or Zuora Tax to calculate the tax.
To edit credit memos and debit memos from the Zuora UI, complete the following steps:
- Navigate to Billing > Credit and Debit Memos in the navigation section.
- On the Credit and Debit Memos page, click the memo number that you want to edit in the Credit Memo or Debit Memo tab.
- In the Basic Information panel, click edit to update the basic information of the memo. The Reason Code field is only editable if you have the billing user permission.
- Click save.
- Click edit in the memo item row you want to edit. Edit the memo item information. Note that you cannot edit the items of the credit memos that are generated from the bill run.
- Click save.
For more information about the description of service periods and accounting codes, see View Credit and Debit Memos.