The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information. After Invoice Settlement is enabled, the Invoice Item Adjustment feature will be deprecated for your tenant.
You can cancel credit memos and debit memos only if you have the Billing user permission and the memos are in draft status. If the memos are posted, you are not allowed to cancel them. See Billing Roles for more information about Billing user permissions.
To cancel a credit memo or a debit memo from the Zuora UI, complete the following steps:
- Navigate to Billing > Credit and Debit Memos in the left-hand navigation section.
- On the Credit and Debit Memos page, click the Credit Memo or Debit Memo tab.
- Click the memo number that you want to cancel.
- On the memo detail page, click cancel.
- Click yes.
The memo is then in Canceled status.