Creating and amending subscriptions in the Zuora Billing UI is only relevant for existing Subscribe and Amend customers who have not transitioned to Orders or Orders Harmonization. Any new customers will not see this UI.
You can delete a subscription only if an invoice has not been generated.
To delete a subscription:
- Navigate to Customers > Customer Accounts in the left-hand navigation section.
- Select the customer account with the subscription that you want to delete.
- In the Customer Account detail screen, Scroll to the Subscriptions and Amendments area and click the Subscription Number of the subscription that you want to delete.
- Click Delete, then click OK to confirm the action.