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Cancel Payment Runs

Zuora

Cancel Payment Runs

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You can cancel an ad hoc payment run only while it is in Pending status; that is, immediately after the payment run is created and before the payment run is completed. You can cancel a scheduled payment run at any time before the next scheduled occurrence of the payment run is executed.

Cancel an Ad Hoc Payment Run

To cancel an ad hoc payment run:

  1. Navigate to Payment Operations > Payment Runs. Make sure that the Expanded View tab is selected.
  2. In the All Payment Runs list, find the payment run that you want to cancel. 
  3. You can cancel a payment run in two ways:
    • Click Cancel located below the payment run status.
    • You can also click the payment run number to enter the Payment Run detail page, and then click cancel to cancel the payment run.
    A dialog will prompt you to confirm that you want to cancel the selected payment run. 
  4. Select cancel the current payment run.
  5. Click Yes.

The payment run status will change from Pending to Cancelled.

Cancel a Recurring Payment Run

To cancel a recurring payment run:

  1. Navigate to Payment Operations > Payment Runs and select the scheduled payment run that you want to cancel. This payment run will be in Pending status because it is scheduled to run in the future.
  2. You can cancel a recurring payment run in two ways: A dialog will prompt you to confirm that you want to cancel the selected payment run. 
    • Click Cancel located below the payment run status.
    • Click the payment run number to enter the Payment Run detail page, and then click Cancel to cancel the payment run.
  3. Select cancel all repeat sequence payment runs.
  4. Click Yes.

The payment run status will change from Pending to Cancelled.

 If you choose to cancel the current payment run, it will cancel the current payment run and immediately schedule the next recurring payment run.