Digital Experience Overview
This article outlines what Digital Experience is, including the key features and components, like organization, tenant, user, and so on.
This feature is in the Early Adopter phase. We are actively soliciting feedback from a small set of early adopters before releasing it to all customers. To join this early adopter program, submit a request at Zuora Global Support and sign the EA agreement form with the Zuora OneID option selected to enable the feature.
The Digital Experience Portal employs a multi-tenant framework that lets you proactively apply tools and features to ease the adoption of products and technology. It provides a high-level view for the admins to monitor and manage all the components of the Zuora system in one central place. Using this portal, you can seamlessly handle metadata, process context for business logic, analyze support trends, manage intramural user roles across tenants, view contract history metrics, monitor and maintain system health, and more.
Zuora’s digital experience helps you with the following benefits,
Monitor system health: Based on your business needs, Zuora has integrated significant health components that use indicators to highlight information, issues, and warnings based on products such as payments, billing, invoicing, taxes, and more. You can drill a component to have an overall view of metrics at every level of the aggregation.
Multi-tenant management: In general, admins of an organization manage the roles and user access to different Zuora tenants. With digital experience, you can track multiple tenants in one place, manage their trust status, inspect a component to view metrics, and review their system health. For more information, see OneID.
Monitor Contracts: Watch and audit the consumption of contracts and ensure they accomplish the contractual obligations. Review the existing workflow with the help of management tools to track overages and avoid underutilization. By closely monitoring the metrics card, you can scale your business, predict growth more accurately, and flag existing pain points.
Connect Zuora Support: Access support tickets with a one-time authorization. Track and view existing tickets using filters or create new tickets without having the complexity of redirecting to the support page every time.
View performance dashboard for Support: Analyze support trends with performance analytics dashboards to view the key performance indicators (KPIs) of the tickets in queue, their average queue response time, the average duration of support conversations, and the number of new support conversations per day.