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Monitor System Integration Health

Zuora

Monitor System Integration Health

The Overview section displays your environment status and the system’s health at a glance. The environment's health is color-coded to indicate status and, when clicked, shows detailed activity metrics over time as data cards. 

You can inspect system health as of the last 24 hours as indicated in the image:

  1. Select a tenant associated with your company from the drop-down list. A subsequent drop-down appears if you are a multi-entity organization, allowing you to choose an entity name as displayed in the image. In the image, NA indicates the tenant name, and Global ID- represents the entity.

System health data displays findings at the entity level.

  1. View Zuora's component status. 

  • Red: Indicates that one or more child metrics are affected due to request failures or other issues related to an instance or an environment, and further investigation is required.
  • Green: Indicates that the instance has passed the health check and reports nil problems.

By default, you will see the status individually for Billing, Platform, and Connect. You will see Revenue if you are a Zuora Revenue customer.

  1. View the child metrics data card with details such as error count, order intake, performance, taxation, etc. You can click on a metric to log in and view the detailed health statistics to investigate the issue further.

The threshold limits that change the environment's health status from green to red can be viewed in the following image: