Manage technical support dashboard
The Support dashboard is designed to provide you with a comprehensive view of your support activities. It includes charts, data summaries, ticket status, active and solved ticket counts, data filters, and a real-time update feature showcasing the most recent five tickets.
To view the Support dashboard navigate to Support in Zuora OneID.
If you're a first-time user of Command Center, you must authorize access to Zendesk to view and manage the tickets on the homepage. For subsequent logins, no authorization is required.
Dashboard breakdowns
The Support dashboard includes one or more groups that log the trend chart of support tickets over time.
- Data Summary: Displays a time frame to filter and view the support performance and their KPIs.
- Ticket Statuses: Displays the number of created, solved, and active tickets of the tenants.
Support tickets
Log support tickets of Zuora from the Command Center directly and view the details as displayed in the image.
Clicking View All, New Ticket, or TICKET ID will redirect you to Zendesk to view, manage and create the tickets associated with the organization.