With Configurable Payment Retry, you can define customer groups according to customer profiles and set up retry logic for failed electronic payments for the specific customer group with either of the following methods:
- Configuring your retry logic manually - You can configure your custom retry logic for a customer group based on the payment gateway response codes.
- Using AI-driven Smart Retry - You can use the AI-driven smart retry on a customer group to retry failed payments at optimal times. Smart retry utilizes machine learning to assist you in establishing an effective retry strategy. The machine learning model evaluates over 15 characteristics of a transaction including payment gateway response codes, region, time of payment, etc, and ingests new data on a daily basis to leverage the latest trends that impact payment success.
On the home page of Configurable Payment Retry, a group of metrics is presented for you to evaluate the effectiveness of your payment retry attempts.