Enable and configure Zuora Fraud Protection

Step 1. Contact Zuora Global Support to set up Zuora Fraud Protection

To set up Zuora Fraud Protection, submit a request to Zuora Global Support and Zuora will perform the following tasks:

• If you do not have an account that is properly provisioned for using Microsoft Dynamics 365 Fraud Protection, set up an account for you in Microsoft.
• Enable Zuora Fraud Protection for your Zuora tenant. 

In your request, you must include the following information:

• Your Zuora tenant ID(s)

  The number of tenants that Zuora can provision for you is based on your entitlement plan.

• Email alias for any desired admin users

Zuora will create the appropriate Microsoft account for you and grant secure access to those administrators to manage users and user permissions within the Microsoft DFP portal. If the email alias is not provided, Zuora cannot provision access to the account.

Step 2. Configure the fraud protection service in Zuora

After you receive confirmation from Zuora Support that your Microsoft account for Zuora Fraud Protection has been set up and the service has been enabled for your Zuora tenant, complete the following tasks in Zuora:

1. Navigate to the settings for processing payments by clicking your username in the upper right, and then clicking Settings > Payments.
2. Click Configure Fraud Protection Services. The Configure Fraud Protection Services page is displayed.
3. Click Edit.
4. Configure whether to screen the following types of data with the fraud protection service by selecting the options for your needs:
   • Card transactions initiated through hosted payment pages
   • Non-card transactions (Bank Transfer and ACH) initiated through hosted payment pages
   • Card transactions submitted by any operations that create a payment through the Zuora UI, APIs, or payment runs
   • Non-card transactions (Bank Transfer and ACH) submitted by any operations that create a payment through the Zuora UI, APIs, or payment runs
5. If you want to upload and pass your chargeback data in Zuora to Microsoft, select Enable automatic chargeback data uploads. Your chargeback data will be used in training Microsoft's machine-learning model to ensure the maximum efficacy of the model. For more information, see Transactions uploaded as chargeback data.
6. Click Save.

Step 3. Configure the fraud protection service in Microsoft

After you enable and configure Zuora Fraud Protection in Zuora, configure the service in the Microsoft DFP portal. See Quickstart guide for configuring the Zuora Fraud Protection service in Microsoft for detailed instructions.

Transactions uploaded as chargeback data

After the Enable automatic chargeback data uploads setting is enabled, transactions invoked by the following events are sent to Microsoft as chargeback data if the refund is associated with a transaction through a Zuora Fraud Protection screening event: