Legacy Testing Environments

Performance Test Environment

The Performance Test Environment is Zuora's de-facto Performance Test environment. It's the multi-tenant environment which we recommend customers and partners to use for extensive performance testing and trying to test the integration with Zuora or identify bottlenecks with an integration. Zuora customers can purchase any number of tenants in this environment, paying for them on a monthly basis.

Code releases are deployed to Performance Test Environment shortly after they are deployed to the production environment, typically a few minutes after production deployment, keeping the Performance Test environment in close parity with production.

The environment is co-located with our Production infrastructure.

The main use cases for the Performance Test Environment include:

• Performance load testing
• End to end timing testing (especially for data migrations)

This environment is located at https://pt1.zuora.com

Production Copy Environment

The Production Copy Environment is an isolated customer sandbox, containing a scrubbed snapshot of customer data from Zuora's production environment, running completely on AWS on a significantly smaller capacity/footprint Zuora stack with the same release version as production. These environments are also referred to as "Service Environments". This is the only environment which supports scrubbed data and configuration copy from production.

The Production Copy Environment has some unique characteristics:

• The Production Copy Environment are run on a best-effort basis, and do not have a guaranteed up-time or performance.

• Customers are responsible for managing the schedule of refreshes of their environments. This includes coordinating the refresh to include a new Zuora version and data snapshot. Without careful management, service environments may lag in code and data version when compared to customer's production tenant. See Refresh Policy for more information.

  Enhanced Production Copy Environment is updated along with Production. Such updates typically involve code changes only and do not refresh existing customer data.

• Provisioning or refreshing to a Production Copy Environment typically takes 5 business days, but the process may take longer. For instance, provisioning a Production Copy Environment may take longer than 5 business days if a large volume of data needs to be extracted from the production environment and scrubbed.

• Various sensitive parts of production-copied data (such as API keys, credit card numbers, email addresses, and so on) are scrubbed as part of the environment provisioning process. This typically means customers need to perform some level of data grooming after an environment is provisioned or refreshed, prior to using.  See Scrubbed Data for more details on what records are scrubbed.

• Some Zuora security features, such as SSO and MFA, and security compliance levels, such as PCI and SOC, are not supported in Production Copy Environment.

• Production Copy environments currently do not include the following features:

  • Reporting
  • Insights
  • Zuora Revenue (formerly known as Zuora RevPro)
  • Marketplace (formerly known as Zuora Connect)
  • Collect
  • Micro-service based features, such as Notifications on Any Event, and Orders UI
  • Audit Trail

• Enhanced Production Copy environments support the following features that a basic Production Copy Environment does not support:

  • Reporting

  • OAuth authentication via REST API

  • Copying multiple entities

  • Data Model

  • Settings API

  • Data Query

  • Event Triggers and Notifications

  • Workflow, Collect, and Marketplace

• Currently, Enhanced Production Copy environments have the following limitations:

  • Customers are limited to only 1 enhanced production copy per production tenant.

  • Enhanced Production Copy environments only copy core billing data from production environments.  Data copy for new features, such as Data Model, is not yet supported.

  • ePCE supports hosting on US and EU data centers.

  • Features that are still in development are not supported.

For more information, see Support for Zuora Features, Add-ons, Integrations.

The use cases for Production Copy environments include:

• Regression testing

• System testing

• Data modeling

Since these environments are provisioned on an as-needed basis, the URL endpoints for the REST API may vary. Once your environment is provisioned, check with Zuora Global Support which REST API endpoint you should used.

General Information

Refresh Policy

Zuora performs two types of refreshes: A refresh for a new Zuora version and a data snapshot refresh

Scrubbed Data

Zuora scrubs or cleans data that is copied to the Production Copy Environment to remove sensitive information. The following table provides a summary of the data that is scrubbed.

Support for Zuora Features, Add-ons, Integrations

Zuora features, add-ons, and integrations are generally supported except where noted in the following table:

Limits Policy

If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.

Security

Provisioning and Refreshing Your Data

Zuora provides the following guidelines for provisioning and data refresh turnaround times for Test Environments.  We continuously strive to optimize performance and provide the best possible turnaround times for you.