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Error handling for Payment Form

Zuora

Error handling for Payment Form

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The following table describes the errors that may return on Payment Form:

HTTP response code Type Code Message Possible reasons Recommended action

400

invalid_request_error

invalid_request

The message text varies based on the context of the request.
  • A missing required parameter
  • An invalid parameter value

Fix the error in your integration.

Related articles:

402

transaction_error

transaction_declined

Your transaction was declined.
  • Failed payment method verification
  • Failed payment
  • Payment gateway downtime
  • Try again later.
  • Change the payment method and try again.

401

invalid_request_error

unauthorized_access

Unauthorized access.
  • Expired publishable key
  • Invalid access token

Fix the error in your integration.

Related articles:

429

invalid_request_error

too_many_request

You have exceeded the number of allowed requests.
  • Rate limit exceeded
  • Blocked by security measurement

Try again later.

Related article: Security measures for Payment Form

500

api_error

internal_server_error

Internal server error.

Internal system error

Contact Zuora Global Support.

N/A

client_error

invalid_configuration

Invalid client configuration.

Invalid client configuration in the client integration, such as missing or invalid parameters or callback.

Fix the error in your integration.

Related articles:

N/A

client_error

internal_client_error

Internal client error.

Unexpected client errors such as network error

Try again later.

 

Related information

Payment Form overview