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Zuora 360+ Release Notes

Zuora

Zuora 360+ Release Notes

We publish Zuora 360+ Release Notes when customer-facing features, enhancements, and resolved issues of Zuora 360+ are deployed to Zuora Sandbox environments.

For the release notes of Zuora 360, see Zuora 360 Version 5 Release Notes.

July 21, 2021

Zuora 360+ now supports syncing Product Catalog objects 

Zuora 360+ now supports syncing Product Catalog objects to Salesforce in real time. The fields on the following objects can be synced through Zuora 360+:

  • Product
  • Product Features
  • Product Rate Plan
  • Product Rate Plan Charge
  • Product Rate Plan Charge Tier

To sync Product Catalog objects through Zuora 360+, you must ensure that Zuora Quotes has been set up, and Product Catalog is enabled in the 360+ Object Enablement setting.

For more information, see the following articles:

July 19, 2021

Improved package querying performance

Zuora 360+ is built on top of the Zuora 360 package. For better user experience during the installation of the Zuora 360 package, we have now improved the performance of package querying on the back-end.

Throttling on invalid credentials

To improve performance, throttling has been introduced to limit the number of times users can enter expired or invalid Salesforce passwords.

Resolved issue: Currency mapping discrepancy

Previously, there was currency mapping discrepancy between Zuora and Salesforce. For example, the New Romanian Leu was used in Zuora 360+ but New Leu was used in Zuora Billing, which caused errors. It was because the currency library used by Zuora Billing was different from the one used by Zuora 360+. This issue has been resolved now.

Resolved issue: Customer account sync failure after updating Tax Exempt Expiration Date 

Previously, if you created a customer account in Zuora, then update the standard Tax Exempt Expiration Date field with a specific date, the sync of this account would fail due to an invalid field type error. This issue has been resolved now.

Resolved issue: Sync issues for Subscription Rate Plans and Subscription Rate Plan Charges

In extreme cases, Subscription Rate Plan and Subscription Rate Plan Charge records were not synced in Zuora 360+. This issue has been resolved.

Resolved issue: Zuora 360+ failed to delete charges that have been removed from subscription

Previously, you might find that Zuora 360+ did not delete subscription product charges that have been removed from the subscription in some cases. This issue has been resolved now.

Resolved issue: Missing charge number in Zuora 360+ records

Previously, if rate plan charges did not get synced from Zuora to Salesforce with its corresponding charge number and you tried to resync, a duplicate record would be created. This issue has been resolved now. Rate plan charge records that miss the charge numbers will be dropped.

Resolved issue: Error message not clear when CRM ID is missing

Previously, if CRM ID was not available on the account during the sync of a subset of record types such as Credit Memo Part, Refund Part, and Payment Part, an error would occur but the error message was not user-friendly. We have now improved the error message to ensure it clearly describes the issue.

June 14, 2021

Resolved issue: Subscription sync failure when amendments were created

Previously, when amendments were created, you might find that the sync of Subscription records failed due to a duplicate external ID error. This issue occurred because multiple versions of the same subscription were picked up by Zuora 360+ as active versions, despite the fact that only the latest version is active. We have enhanced the version checking mechanism, and this issue has been resolved.

Resolved issue: Rate Plan Charge with latest segment not synced

Previously, for rate plan charges that have multiple segments, the charge with the latest segment was not synced through Zuora 360+. This issue occurred because the version check was not performed. We have enhanced the version checking mechanism, and this issue has been resolved.

Resolved issue: Taxation Item Id in Zuora synced to Taxation Item Name in Salesforce

After you have enabled the Taxation Item object for Zuora 360+, the Taxation Item Id in Zuora was previously incorrectly synced to the Taxation Item Name field in Salesforce. This issue has been resolved now. The Taxation Item Id and Taxation Item Name fields from Zuora are now synced to Taxation Item Id and Taxation Item Name in Salesforce, respectively.

June 3, 2021

Resolved issue: Rate Plan History and Rate Plan Charge History not synced

In extreme cases, Rate Plan History and Rate Plan Charge History records were not synced in Zuora 360+. This issue has been resolved.

May 19, 2021

Zuora Salesforce package verification

With Zuora 360+ enabled, whether the installed Zuora Salesforce package version supports syncing the configured objects will be verified. Previously, no verification was performed.

Note that this enhancement requires that the profiles of sync users must have the View All Custom Settings system setting enabled in the Salesforce organization. It is to ensure sync users can read the Zuora Config custom setting. If they cannot read this setting, object syncs will be throttled.

Automated child objects resynchronization

With Zuora 360+ enabled, when a parent object fails to start syncing, its child objects will be logged and retried.

Resolved issue: Sync failure for invoices, invoice items, and payments 

Previously, you might find that invoices, invoice items, and payments were not successfully synced when Zuora 360+ tried to sync a large number of invoices, invoice items, and payments at the same time. This issue has been resolved now.

Resolved issue: Sync failure for email or currency type custom fields

Previously, Zuora 360+ would fail to sync custom fields if the custom fields were of the email or currency type. This issue has been resolved.

Resolved issue: Subscription charge not deleted after removing products

In extreme cases, after you remove products in an order, the charge of the subscription was not deleted by Zuora 360+. This issue has been resolved now.

April 29, 2021

Resolved issue: Subscription History records incorrectly synced

In extreme cases, Subscription History records such as Subscription Name, version, and Subscription Start Date were not synced or incorrectly synced. This issue has been resolved now.

March 18, 2021

Support for Balance field on Invoice Item object

With Zuora 360+ enabled, the Balance field is now available on the Invoice Item object in Salesforce (Zuora__Invoice__Balance__Amount__c). It allows you to view invoice item balance within Salesforce.

To take advantage of this enhancement, you must ensure that you are on Zuora 360 version 5.10 or a later version.

See New object types supported only when Zuora 360+ enabled for more information.

Resolved issue: Cannot sync Account object when account currency is JPY

Previously, you might fail to sync the Account object via Zuora 360+ if the currency of the account was JPY. This issue has been resolved now.

March 3, 2021

Resolved issue: Zuora payment ID used for Payment Method Name with Zuora 360+ enabled

Previously, with Zuora 360+ enabled, Zuora used Zuora payment ID for the Payment Method Name field on the Payment Method object in Salesforce. To be consistent with Zuora 360, Salesforce payment method record ID is now used for the Payment Method Name field.

Resolved issue: DACO-99 error on SubscriptionRatePlan and SubscriptionRatePlanCharge objects

Previously, you might encounter the DACO-99 error code that prevented the synchronization of Subscription Rate Plans and Subscription Rate Plan Charges when performing syncs. This issue has been resolved now.

Resolved issue: Credential synchronization issue

Previously, updates to Salesforce credentials were not retrieved and activated to support Zuora 360+. This issue has been resolved now.

Note that after you update the Salesforce credential, it might take up to 10 minutes for the update to take effect in Zuora 360+.

January 21, 2021

New text field added to SubscriptionProductChargeHistory object 

The Product Rate Plan Charge Id (Zuora__ProductRatePlanChargeId__c) text field has been added to the Subscription Product & Charge History (Zuora__SubscriptionProductChargeHistory__c) object in Zuora 360+. To take advantage of this enhancement, you must ensure that you are on Zuora 360 version 5.8 or a later version.

See New object types supported only when Zuora 360+ enabled for more information.

Resolved issue: Type field not synced on SubscriptionProductChargeHistory

Previously, The values for the Type (Zuora__Type__c) field on the Subscription Product & Charge History (Zuora__SubscriptionProductChargeHistory__c) object were not synced from Zuora. This issue has been resolved now.

Resolved issue: Subscription custom fields not synced with Zuora 360+ enabled

Previously, with Zuora 360+ enabled, custom fields on the Subscription object were likely to be ignored and could not get synced into Salesforce. This issue has been resolved now.