Set up holds

Before you begin

If you want to set up a hold that is released based on events, make sure the hold event is already created in event setup. For more information, see Event setup.

Procedure

Complete the following steps to set up a hold in Zuora Revenue:

1. Navigate to Policies > Holds and Approvals. The Revenue Holds page is displayed listing all defined revenue hold rules.
2. To create a hold, create the New Hold icon . The New Hold window is displayed.
3. Provide detailed information about the hold and then click . The hold is created.

   Field	Description
   Name	Provide a unique name for the hold.
   Description	A short description of the hold.
   Enabled	Toggle this switch to Yes to enable the hold.
   Hold Type	Select the hold type: Revenue Hold Transfer Hold
   Hold Level	Select the level that the hold is to be applied: RC POB Line
   Release Event	If the hold is to be released based on events, select the revenue release event.
   Schedule Type	Required for a transfer hold. Select the appropriate schedule type: Revenue Allocation Both
   Start Date	The effective start date of the hold.
   End Date	The effective end date of the hold.
   Allow Manual Release	Specify whether the hold can be manually released.
   Allow Manual Apply	Specify whether the hold can be manually applied.
   Expiry Details	Specify when this hold will expire after the hold is applied to a line, for example, 3 months after the Revenue End Date.

4. If the hold is to be applied at the RC level or line level, in the Criteria Group section of the window, click  to add a criterion line.
   1. In the Name column, specify a name for the criteria group and then click . 
   2. In the Actions column, click the Apply Criteria On icon . The Assign Criteria window is displayed.
   3. To add a criterion, click .
   4. Select the appropriate value for the Apply Criteria On, Field Name, and Operator columns, and enter the value in the Operand column.
   5. Enable the criterion by setting the Enabled column to Yes.
   6. Repeat the above steps to add more criteria if needed and use the Seq column to specify their sequence to be applied.
5. After you are done, save your changes and close the window.

What to do next

The hold is created. If the Allow Manual Apply switch is toggled to Yes, you can apply the hold in Workbench. See Manually apply a hold. Alternatively, the hold can be automatically applied based on the specified criteria when the RevPro3.0 Data Collection program runs.