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How do I stop billing customers who discontinued their subscriptions?

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Overview

You can cancel the customer’s subscription effective immediately, on a specific date, or at the end of the current term.  

Solution

To cancel a subscription that is currently active:

  1. Within an active subscription, click Cancel.
  2. Fill in the Contract Effective Date. This is the date the customer provided notice of cancellation (a customer can notify you of cancellation today and have that cancellation take effect at a future date).
  3. Select the cancellation effective date from the list: End of Current Term, Enter a Date, or End of Last Invoice Period.
  4. Fill in the Cancellation Date. This date can be today's date or a future date, as long as it is after the last invoiced period.

See Cancellations for more information on subscription cancellations.

Last modified
17:44, 28 Jul 2015

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