If you are experiencing slowness or network connectivity issues when accessing the Zuora applications from the UI or the API, run a trace route program to help Zuora see the quality of the link to our website and allow us to better troubleshoot the issue.
The article helps you gather the necessary information about your connection to Zuora.
Submit a request at Zuora Global Support if you require additional assistance.
To run a trace route program:
c:\ tracert www.zuora.com
When communicating with Zuora, please include a screenshot of the command line output.
You can also run
wget scripts to monitor your connectivity from a cron job.
Use the following script (please run this script for short periods of time):
$ cd /tmp/foo $ while true; do wget --no-check-certificate https://www.zuora.com/apps >>wget.log 2>&1; sleep 5; done
Send the log file (
wget.log) to Zuora so that we can review the information.