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How do I use invoice numbers to find payments?

Zuora

How do I use invoice numbers to find payments?

Overview

You can use an invoice number to find a payment number associated with an invoice. You can use this method to access a payment. 

Solution

To use an invoice number to access a payment:

  1. Navigate to Z-Billing > Billing Operations.
  2. Select the Invoice tab, and search for the invoice number.
  3. Click the invoice number in the list, then click the customer name to view the customer account.
  4. In the customer account details, scroll to the Transactions area.
  5. Select the Payments tab, and locate your invoice number in the Applied to column. 
  6. Click the payment that corresponds to your invoice number to view the payment details.