Salesforce CPQ connector FAQs
This article contains answers to frequently asked questions about Salesforce CPQ connector. If you have a question not covered here, don't hesitate to ask in the Community Group or reach out to Zuora Global Support.
We are continually updating the list.
Q: How are changes made in Zuora synced back to Salesforce post-initial sync?
A: Changes made in Zuora can be synced back to Salesforce using the Zuora 360 sync feature.
Q: What is the maximum number of records that can be synced during one sync operation?
A: During the syncing of an order or account, a maximum of 50 related objects can be synced together.
Q: Does the connector support auto-sync functionality?
A: Currently, the connector only supports on-demand sync. However, ongoing enhancements are being made to introduce auto-sync functionality in the future.
Q: How is order deletion handled in Salesforce?
A: Manual intervention is required to delete orders in Zuora. Alternatively, cancellation amendments, supported out of the box, can be used as an alternative method for handling order deletion in Salesforce.
Q: Does the connector facilitate multi-org or multi-entity environments?
A: The connector currently lacks support for these, but we’re actively working on expanding its capabilities.