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Product and feature end of support plan

Zuora

Product and feature end of support plan

This article includes information about products and features that are deprecated in 2024, and approaching the end of support in the near years.

The following lists the deprecated features:

  • Subscribe and Amend
  • Invoice Adjustments, Invoice Item Adjustments, and Credit Balance Adjustments

The following deprecation information is excluded from this article:

  • For products and features deprecated prior to 2024, see deprecation information in Release Notes and relevant product and feature articles. 
  • CPQ continuously deprecates legacy versions, this article does not cover its end of support plan. For more information, see Zuora CPQ End of Support and Deprecation Policy.

Subscribe and Amend end of support plan

The Subscribe and Amend object model and APIs are approaching the end of support. All customers must transition to using the Orders object model and APIs across the Zuora ecosystem and associated business processes as soon as possible.

The Orders feature has been generally available since August 2020 in Zuora Billing Release 284. Orders are contractual agreements between merchants and customers. Customers can create multiple subscriptions and subscription amendments at once in a single order. Customers can also create order line items to support non-subscription-based business models. With Orders, you can access both existing functions for subscription and billing management and the new features on Zuora Billing.

Zuora has established the following end of support timeline for the Subscribe and Amend features:

Deprecation Period

Timeline Description
Through February 15, 2026 Zuora will no longer actively develop or enhance the Subscribe and Amend related features. Only critical, revenue-impacting defects with no workarounds or alternatives may be fixed at Zuora’s discretion. Customers should start planning for the required changes and begin the transition process to Orders.

End of Support Date

Timeline Description
February 16, 2026 Zuora will no longer provide product support, and bug fixes or security issues will no longer be addressed. Customers should be transitioned to using the Orders object model and APIs by this date to avoid any potential impact.

To support your transition to using Orders, Orders Harmonization has been enabled in your tenant. You can read the Orders migration guide for this transition. For more information about the impacted features as well as resources to support your transition to Orders, please refer to the Orders Adoption Hub or reach out to your Zuora Customer Success Manager. 

Invoice Adjustments, Invoice Item Adjustments, and Credit Balance Adjustments end of support plan

Invoice Adjustments, Invoice Item Adjustments, and Credit Balance Adjustments are approaching the end of support. All customers must transition to using the Invoice Settlement object model and APIs across the Zuora ecosystem and associated business processes as soon as possible.

The Invoice Settlement feature has been generally available since March 2021 in Zuora Billing Release 296. Invoice Settlement provides you with advanced payment management, credit and debit memos, and item level application.

  • With the Unapplied Payments feature, you can create unapplied payments, apply unapplied payments on invoices and debit memos, unapply applied payments, and transfer payments.
  • With the Credit and Debit Memos feature, you can issue memos to correct invoices and manage the balance due on a particular invoice or account.
  • With the Invoice Item Settlement feature, you can apply payments at the line-item level.

Zuora has established the following end of support timeline for the Invoice Adjustments, Invoice Item Adjustments, and Credit Balance Adjustments features:

Deprecation Period

Timeline Description
Through February 15, 2026 Zuora will no longer actively develop or enhance the Invoice Adjustments, Invoice Item Adjustments, and Credit Balance Adjustments features. Only critical, revenue-impacting defects with no workarounds or alternatives may be fixed at Zuora’s discretion. Customers should start planning for the required changes and begin the transition process to Invoice Settlement.

End of Support Date

Timeline Description
February 16, 2026 Zuora will no longer provide product support, and bug fixes or security issues will no longer be addressed. Customers should be transitioned to using the Invoice Settlement object model and APIs by this date to avoid any potential impact.

To support your transition to using Invoice Settlement, Invoice Settlement Harmonization has been made available to you. You can read the Invoice Settlement Harmonization migration guide for this transition. For more information about the impacted features and resources to support your transition to the new features, please refer to the Invoice Settlement Adoption Hub or reach out to your Zuora Customer Success Manager.