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Zuora Testing Environments


Zuora Testing Environments

Zuora environments represent private tenant access to the Zuora application, APIs, and supported integrations and payments gateways. This article describes the different types of Zuora testing environments and is targeted to help you determine the right environment for your needs.

Zuora offers the following testing environments:

  • API Sandbox

    Intended for integration testing and release preview testing. Does not come with any data. Zuora application version is one week ahead of the main production environment.

  • Production Copy Environment

    Intended for system testing and data modeling. Comes with a copy of your production data. Zuora application version is refreshed on demand to match the main production environment.

  • Performance Test Environment

    Intended for heavy performance testing and load testing. Does not come with any data. Zuora application version is refreshed a few minutes after updates to the main production environment.

You can access the main production environment at

API Sandbox

The API Sandbox is Zuora's "release preview" environment. It is a customer facing, multi-tenant environment that gets code deployed to it before Zuora's production environment. How early code gets deployed depends on the type of release: Major releases are usually deployed a week in advance, whereas minor releases and emergency patches get deployed days, hours or minutes before production. Zuora customers can purchase any number of tenants in this environment for a recurring annual fee.

API Sandbox is co-located in the same data center as the production environment, running on bare metal, but on a smaller footprint, offering less capacity.

The main use cases for API Sandbox include:

  • Integration testing
  • Regression testing
  • Release preview testing

This environment is located at:

Performance Test Environment

The Performance Test Environment is Zuora's de-facto Performance Test environment. It's the multi-tenant environment which we recommend customers and partners to use for extensive performance testing and trying to test the integration with Zuora or identify bottlenecks with an integration. Zuora customers can purchase any number of tenants in this environment, paying for them on a monthly basis.

Code releases are deployed to Performance Test Environment shortly after they are deployed to the production environment, typically a few minutes after production deployment, keeping the Performance Test environment in close parity with production.

The environment is co-located with our Production infrastructure.

The main use cases for the Performance Test Environment include:

  • Performance load testing
  • End to end timing testing (especially for data migrations)

This environment is located at

For information about which features are supported in the Performance Test Environment, see "Support for Zuora Features, Add-ons, Integrations", below.

Support Responsibility for the Performance Test Environment

Zuora Responsibility Customer Responsibility
  • Provision a tenant for use by the customer.
  • Enable customer features per entitlement.
  • Monitor the environment for internal operations.
  • Respond to customer inquiries about performance degradations that customers see from their end.
  • Respond to customer inquiries about functional problems they encounter in the environment.
  • Set up your tenant with all administrative settings, user roles, and integrations and configurations. All Zuora application settings must be configured to match your Zuora production tenant.
  • Copy your product catalog.
  • Populate your tenant with test data.
  • Execute performance tests.
  • Monitor end-user performance of your tests for your own purposes.

Production Copy Environment

The Production Copy Environment is an isolated customer sandbox, containing a scrubbed snapshot of customer data from Zuora's production environment, running completely on AWS on a significantly smaller capacity/footprint Zuora stack with the same release version as production. These environments are also referred to as "Service Environments". This is the only environment which supports scrubbed data and configuration copy from production.

Zuora customers can purchase any number of Production Copy Environments and one Enhanced Production Copy environment, paying for each on an annual basis.

The Production Copy Environment has some unique characteristics:

  • The Production Copy Environment are run on a best-effort basis, and do not have a guaranteed up-time or performance.

  • Customers are responsible for managing the schedule of refreshes of their environments. This includes coordinating the refresh to include a new Zuora version and data snapshot. Without careful management, service environments may lag in code and data version when compared to customer's production tenant. See Refresh Policy for more information.

    Enhanced Production Copy Environment is updated along with Production. Such updates typically involve code changes only and do not refresh existing customer data.

    The Enhanced Production Copy Environment feature is in Limited Availability and is limited to one Enhanced Production Copy environment per production tenant. Contact Zuora Global Support for details.

  • Provisioning or refreshing to a Production Copy Environment typically takes 5 business days, but the process may take longer. For instance, provisioning a Production Copy Environment may take longer than 5 business days if a large volume of data needs to be extracted from the production environment and scrubbed.

  • Various sensitive parts of production-copied data (such as API keys, credit card numbers, email addresses, and so on) are scrubbed as part of the environment provisioning process. This typically means customers need to perform some level of data grooming after an environment is provisioned or refreshed, prior to using.  See Scrubbed Data for more details on what records are scrubbed.

  • Some Zuora security features, such as SSO and MFA, and security compliance levels, such as PCI and SOC, are not supported in Production Copy Environment.

  • Production Copy environments currently do not include the following features:

    • Reporting
    • Insights
    • Zuora Revenue (formerly known as Zuora RevPro)
    • Marketplace (formerly known as Zuora Connect)
    • Collect
    • Micro-service based features, such as Notifications on Any Event, and Orders UI

    Existing customers can request at most one Enhanced Production Copy environment that includes additional features and products, such as Reporting, RevPro Integration, Workflow, and other Marketplace applications.

    The Enhanced Production Copy Environment feature is in Limited Availability and is limited to one Enhanced Production Copy environment per production tenant. Contact Zuora Global Support for details.

  • Enhanced Production Copy environments support the following features that a basic Production Copy Environment does not support:

    • Reporting

    • OAuth authentication via REST API

    • Copying multiple entities

    • Custom Objects

    • Settings API

    • Data Query

    • Event Triggers and Notifications

    • Workflow, Collect, and Marketplace

  • Currently, Enhanced Production Copy environments have the following limitations:

    • Customers are limited to only 1 enhanced production copy per production tenant.

    • Enhanced Production Copy environments only copy core billing data from production environments.  Data copy for new features, such as Data Model, is not yet supported.

    • ePCE supports hosting on US and EU data centers.

    • Features that are still in development are not supported.

For more information, see Support for Zuora Features, Add-ons, Integrations.

The use cases for Production Copy environments include:

  • Regression testing

  • System testing

  • Data modeling

Large Production Copy Environments are available, with the following benefits:

  • More redundancy at the application and message routing layer
  • Read-only database that runs on SSD to offload export operations
  • More granular batch processing for improved performance on Callouts, Export ZOQL, PDF Generation, and Manual and Scheduled SFDC Sync.

Since these environments are provisioned on an as-needed basis, the URL endpoints for the REST API may vary. Once your environment is provisioned, check with Zuora Global Support which REST API endpoint you should used.

General Information

  API Sandbox Production Copy Environment Performance Test Environment
Does this sound like you?
  • I just want to test soon-to-be released features.
  • I want to perform data migration  functional testing for a small customer base.
  • I want to test features in an isolated environment using my own data.
  • I want to perform small scale data migration functional testing to validate functionality.

  • I want to perform bill runs timing load tests for an expected increase in volume.
  • I want to perform data migration timing tests.
Suitable for

Previewing and functional testing new Zuora features before they are released to Production.

Functional testing with cloned configuration and data.


Heavy-load performance and stress testing.

Not Suitable for Performance and load testing Performance and load testing Functional testing
Data Migration Testing


Suitable for less than 100,000 records


Suitable for a few thousand records


Suitable for more than 100,000 records

An example of 100,000 records would be 50,000 accounts + 50,000 subscriptions. 
Infrastructure Mimics Production No No Yes
Includes Environment Monitoring Yes No No
See Support Responsibilities for the Performance Test Environment at the end of this article for more information.
Rollback Policy Rollbacks are not supported on any environment. Zuora recommends that you revert changes yourself – if possible. Reverting changes are possible before posting transactions on a bill run. 
Hardware Bare metal (non-virtualized) environment. Does not have 1-to-1 relationship with the production environment.

Configuration varies and is based on the number of servers and the specification of each server.

Virtualized Bare metal (non-virtualized) environment. Has a 1-to-1 relationship with the production environment.
where n is a number allocated during provisioning
Supported API Authentication Schemes OAuth 2.0 (recommended), username and password, authorization cookie, single-use tokens for CORS-enabled operations Username and password, authorization cookie, single-use tokens for CORS-enabled operations OAuth 2.0 (recommended), username and password, authorization cookie, single-use tokens for CORS-enabled operations

Refresh Policy

Zuora performs two types of refreshes: A refresh for a new Zuora version and a data snapshot refresh.

To request a refresh or get more info on Zuora's refresh policy, submit a request with Zuora Global Support and include ENVIRONMENT in the subject heading.

  API Sandbox Production Copy Environment Performance Test Environment
Refreshed with New Zuora Version

Automatically refreshed approximately one week before the production release. Production releases are deployed on a weekly basis unless the scheduled date is close to the month-end.

API Sandbox is also automatically refreshed for maintenance releases.

Production Copy Environment refreshes are on-demand and do not follow the production release schedule. Refresh limited to once monthly.

Enhanced Production Copy Environment refreshes follow the production release schedule.

Note: If you request a refresh for a new Zuora version, a data refresh will also occur.

Automatically refreshed. Refreshes follow the production release schedule.

Maintenance releases also occur in this environment, following the same production release schedule.

Data Snapshot Refresh (Includes Scrubbed Data Copied from Production) No

You are responsible for loading your data, including creating user logins and global tenant settings.

On-demand. Refresh limited to once monthly.

Scrubbed data includes user logins, emails and global settings.


You are responsible for loading your own data, including user logins and global tenant settings.

Historical PDF-generated Invoices


You must generate PDF invoices from scratch.


You must regenerate any previously generated PDF invoices in this environment


You must generate PDF invoices from scratch.

Scrubbed Data

Zuora scrubs or cleans data that is copied to the Production Copy Environment to remove sensitive information. The following table provides a summary of the data that is scrubbed.

  API Sandbox Production Copy Environment Performance Test Environment
Personal Settings N/A

User’s work email address.
Note: Email addresses are replaced with benign information or dummy data.

Zuora for Salesforce - 360 Sync N/A Salesforce Credentials N/A
Billing & Payments
Customer Account N/A Bill To and Sold To Contact information:
  • Work and Personal Email
  • Work, Mobile, Home and Other phone numbers, and Address fields
  • Default Payment Method plus any Electronic Payment Methods
Payment Gateways N/A Payment Gateway credentials N/A
Avalara Integration N/A Avalara credentials N/A
Payment Pages (HPM 2.0) N/A

RSA Public Key, RSA Private Key

Hosted Payment Method Pages (HPM 1.0) N/A API Security Key N/A
Notifications and Callouts N/A Callout Base URL N/A
NetSuite N/A

NetSuite integration credentials


Support for Zuora Features, Add-ons, Integrations

Zuora features, add-ons, and integrations are generally supported except where noted in the following table:

  API Sandbox   Production Copy Environment Performance Test Environment
Notifications Yes


Contact Global Support if you want to disable email notifications.

Notifications related to new users, password resets, and email address changes are always enabled and cannot be disabled.

Callouts Yes Yes Yes
Single Sign-on Yes No Yes
Two-factor Authentication Yes No Yes
Reporting Yes


New Invoice File Generation Service Yes


Submit a request at Zuora Global Support to enable this feature or service.

New Quote File Generation Service Yes


Orders UI, including creating Orders through the UI Yes No No
Settings API Yes Yes No
Data Query Yes Yes No
Custom Objects Yes Yes No
Events and Triggers Yes Yes No
Add-ons and Integrations

Zuora for Salesforce

Yes Yes Yes
Zuora requires a 1-to-1 relationship with Salesforce for each Zuora environment.
Real-time Sync Yes Yes Yes
Data Connect (Configurable Sync) Yes No No
Z-Suite Yes Yes

Submit a request at Zuora Global Support to enable this feature or service.


You must submit a request at Zuora Global Support to setup and enable.

Avalara Connector Yes Yes

Submit a request at Zuora Global Support to enable this feature or service.


You must submit a request at Zuora Global Support to set up and enable the Avalara Connector.

Payment Gateways Yes
Includes any gateway that is supported in production

Includes only test gateways

You cannot use production data to simulate payment runs or update payment methods in the Production Copy Environment

Do the following to simulate a payment run in this environment:

  1. Set up a new gateway and set up new payment methods.
  2. Set a new default payment method in customer accounts.
  3. Create a simulated payment run.
Includes any gateway that is supported in production
Insights No No No
Collect Yes No No

Limits Policy

  API Sandbox Production Copy Environment Performance Test Environment
Concurrent Request Limits Bounded by Policy Not Bounded by Policy Bounded by Policy


If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.


  API Sandbox Production Copy Environment Performance Test Environment
PCI-compliant Yes No
Customers accept compliance risks
Akamai Web Application Firewall and Acceleration Services Yes
for the US Data Center tenants
No No
SOC 1 and SOC 2-compliant Yes No Yes
HIPAA-compliant Yes No Yes
IP Whitelist Yes Yes Yes
Two-factor Authentication Yes No Yes

Provisioning Environments

  API Sandbox Production Copy Environment Performance Test Environment
Provisioning Turnaround


Immediate with logins


7-10 days


7-10 days

Order Form or SOW Required




Included with Platform Fee?


Number of instances depends on Zuora Edition


Purchase as an add-on


Purchase as an add-on

To provision a Production Copy Environment or a Performance Test Environment, contact your Zuora representative. If you do not have a Zuora representative, submit a request at Zuora Global Support instead.

Please provide the following information:

  • The type of testing environment that you would like to provision.
  • In the case of a Production Copy Environment, the tenant ID of the production tenant that you would like Zuora to copy data from. See Managing Your Tenant Profile for how to find out the tenant ID.
  • A name for the testing environment. This name will be displayed in the testing environment's banner.
  • The email address of the person in your organization who will be the testing environment's administrator.

Your Zuora representative will send you an Order Form or an SOW for you to sign. After you have signed and returned the Order Form or SOW, Zuora will provision the testing environment.

The tenant activation email for the testing environment will be sent to the email address that you provided.