Vision
Zuora Data Centers
As of September 2020, Zuora operates the following data centers:
- US Cloud Data Center - Default instance of Zuora's services, hosted completely in the cloud. Located in North America. Available since September 2020.
- EU Cloud Data Center - Isolated instance of Zuora's services, hosted completely in the cloud. Located in the European Union (Germany). Available since July 2017.
- US Data Center - Legacy instance of Zuora's services. Located in the United States.
All data centers follow the same customer onboarding process, product release cadence, and product deployment schedule.
It is not possible for a multi-entity hierarchy to span multiple data centers.
US Cloud Data Center
The US Cloud Data Center is intended for use by Zuora customers who are based outside the European Union. This data center is the default data center for new Zuora customers.
If your organization has a tenant in the US Cloud Data Center, use the following URLs to access Zuora's services:
| Service | Production Environment | API Sandbox Environment | Zuora Central Sandbox |
|---|---|---|---|
| Tenant UI login | https://na.zuora.com/ | https://sandbox.na.zuora.com/ | https://test.zuora.com/ |
| REST API | https://rest.na.zuora.com/ | https://rest.sandbox.na.zuora.com/ | https://rest.test.zuora.com/ |
EU Cloud Data Center
The EU Cloud Data Center is intended for use by Zuora customers who are based in the European Union. Zuora does not copy or replicate customer data between this data center and any other data centers.
If your organization has a tenant in the EU Cloud Data Center, use the following URLs to access Zuora's services:
| Service | Production Environment | API Sandbox Environment | Zuora Central Sandbox |
|---|---|---|---|
| Tenant UI login | https://eu.zuora.com/ | https://sandbox.eu.zuora.com/ | https://test.eu.zuora.com/ |
| REST API | https://rest.eu.zuora.com/ | https://rest.sandbox.eu.zuora.com/ | https://rest.test.eu.zuora.com/ |
US Data Center
The US Data Center is maintained for use by customers who started using Zuora's services before September 2020.
If your organization has a tenant in the US Data Center, use the following URLs to access Zuora's services:
| Service | Production Environment | API Sandbox Environment | Performance Test Environment (No longer offered, refer to Zuora Central Sandbox) | Production Copy Environments (No longer offered, refer to Zuora Central Sandbox) |
|---|---|---|---|---|
| Tenant UI login | https://www.zuora.com/apps/ | https://apisandbox.zuora.com/apps/ | https://pt1.zuora.com/apps/ | https://servicesn.zuora.com/apps/, where n is a number allocated during provisioning |
| REST API | https://rest.zuora.com/ | https://rest.apisandbox.zuora.com/ | https://rest.pt1.zuora.com/ | Contact Zuora Global Support |
| SOAP API | https://www.zuora.com/apps/services/ | https://apisandbox.zuora.com/apps/services/ | https://pt1.zuora.com/apps/services/ | https://servicesn.zuora.com/apps/services/, where n is a number allocated during provisioning |
The Production Copy and Performance Test Environments are no longer offered as add-on products starting from July 2020. Zuora Central Sandbox is the latest testing environment that combines the capability to copy scrubbed production data and support performance testing. Zuora will continue to support the Production Copy and Performance Test Environments for customers who have been actively using them. See Zuora Testing Environments for more information.