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  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/CC_Refunds/Update_the_status_of_refund_stuck_in_processing
    Describes how to automatically and manually update the status of refund stuck in Processing.
  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/CC_Refunds/Deleting_a_Refund
    Delete a Refund You can delete a refund with the Cancelled, Voided, or Error status. You must have a Payments role with the "Delete Refund" permission in order to be able to delete refunds. This permi...Delete a Refund You can delete a refund with the Cancelled, Voided, or Error status. You must have a Payments role with the "Delete Refund" permission in order to be able to delete refunds. This permission is turned OFF for the users in customized Payments roles by default. To delete a refund: Click the Id of the refund that you want to delete. On the Refund Detail page, confirm that the refund is in a delete-able status, Cancelled, Error, or Voided. Click more and select Delete this refund.
  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/CC_Refunds
    Introduces payment refunds in Zuora.
  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/Overriding_accounting_codes_on_refund
    Describes how to override the accounting code on refund transactions.
  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/CC_Refunds/Preventing_Chargebacks
    Explains how to avoid chargebacks
  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/CC_Refunds/Creating_Refunds
    This article describes how to create a refund.
  • https://knowledgecenter.zuora.com/Zuora_Payments/Process_payments/Manage_payment_processing/CC_Refunds/Managing_Chargebacks
    Describes chargebacks and the process for handling them
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