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How do I stop billing a customer who discontinued their subscription?

Overview

You can cancel the customer’s subscription effective immediately, on a specific date, or at the end of the current term.

To cancel a subscription that is currently active:

Within an active subscription, click Cancel.
Fill in the Contract Effective Date. This is the date the customer provided notice of cancellation (a customer can notify you of cancellation today and have that cancellation take effect at a future date).
Select the cancellation effective date from the list: End of Current Term, Enter a Date, or End of Last Invoice Period.
Fill in the Cancellation Date. This date can be today's date or a future date, as long as it is after the last invoiced period.

See Cancellations for more information on subscription cancellations.

The following video demonstrates how to cancel a subscription:

Topics

Subscription Charge Display: In the subscription, under Product & Charges, you can view your charges grouped by product, trigger condition, or key statistics. You can also view the date in which the charge was invoiced through and the history for that charge.
Subscription Views: Use the Subscription Views area (located in the upper-right of the Subscriptions page) to quickly see the status of your subscriptions, and view subscriptions by status.
Creating Subscriptions: You must first create your customer accounts before you can create your subscription. Once you have a customer account, you can create subscriptions for that account in three different ways. The easiest way to create a subscription is from the Customer Accounts page. You can also create a subscription from the Subscriptions page or from a product page.
Previewing a Subscription: You can preview a subscription at any time (when the subscription is in draft, active, or canceled status) to see the invoice charges that will be generated by the subscription.
Invoice Subscriptions to Different Accounts: Using the Invoice Subscription to Different Accounts feature, you can configure a subscription in an account to be rated and billed by a billing run initiated from a different account. This is typically used to create a hierarchical billing situation for larger companies with many departments, divisions, or subsidiaries.
Subscription and Amendment Dates

Troubleshooting

References

File	Version	Size	Modified	Options
FAQ_Cancel_a_Subscription.mp4 v1 6.85 MiB 17:44, 21 Oct 2011
hdi_cancel_a_subscription.jpg v1 42.62 KiB 17:44, 21 Oct 2011