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Key Metrics for Customer Accounts

Overview

The detail page for each customer account includes key metrics for the account. With one glance at key metrics, you can see the customer’s Account Balance, Contracted Monthly Recurring Revenue (MRR), Today’s MRR, and Last Invoiced date.

Key Metrics Fields

Field Description
Account Balance

The outstanding balance for the customer, and is the sum of all outstanding invoices.

The account balance is the total invoice balance minus the credit balance. 

Total Invoice Balance The sum of the balances of each individual invoice. 
Credit Balance The customer's current credit balance. 
Contracted MRR The future expected MRR that accounts for future upgrades, downgrades, upsells and cancellations.
Today's MRR The current monthly recurring revenue as of today’s date. Today’s MRR does not account for future upgrades, downgrades, upsells, or cancellations.
Last Invoiced The date the customer was last invoiced.

See Monthly Recurring Revenue for more information about MRR and how to calculate it. Also see Total Contract Value, a related key metric. 

Balance Examples

For example: You pay $50 into an account that has no invoice. The credit balance of account is $50, the total invoice balance is $0, and the account balance is -$50 (negative $50).

You then create two invoices with invoice amounts of $100 and $200. The total invoice balance is now $300, the credit balance is still $50, and the account balance is $250 ($300 invoice balance, minus the $50 credit balance).

Any payment can be applied to an invoice to reduce the balance of the invoice. This reduces the total invoice balance and the account balance. If you refund from a credit balance to a customer, this reduces the credit balance and increases the account balance, even though the total invoice balance does not change.

Last modified
18:11, 4 Apr 2016

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