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Knowledge Center > Billing and Payments > Payment Operations > Payment Runs > Cancelling Payment Runs

Cancelling Payment Runs

You can cancel an ad hoc payment run only while it is in Pending status; that is, immediately after the payment run is created and before the payment run is completed. You can cancel a scheduled payment run at any time before the next scheduled occurrence of the payment run is executed.

Cancel an Ad Hoc Payment Run

To cancel an ad hoc payment run:

  1. Navigate to Payment Operations > Payment Runs. Make sure that the Expanded View tab is selected.
  2. In the All Payment Runs list, find the payment run that you want to cancel. You can only cancel payment runs with the Pending status.
  3. Click Cancel, located below the payment run status. The payment run status will change from Pending to Canceled.

Cancel payment run

Cancel a Recurring Payment Run

To cancel a recurring payment run:

  1. Navigate to Payment Operations > Payment Runs and select the scheduled payment run that you want to cancel. This payment run will be in Pending status because it is scheduled to run in the future.
  2. Click Cancel, located below the payment run status. A dialog will prompt you to confirm that want to cancel the selected payment run.
  3. Select cancel all repeat sequence payment runs.
  4. Click yes.

 If you choose to cancel the current payment run, it will cancel the current payment run and immediately schedule the next recurring payment run.

Last modified
11:48, 19 Mar 2015

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