Write off invoices from the UI

You can write off unpaid invoices in Posted status with the Zuora UI or REST API. If any exception occurs during invoice write-off, the operation will roll back.

To write off a posted invoice through the REST API, see PUT Write off invoice for more information.

To write off a posted invoice through the Zuora UI:

1. In the left navigation area, navigate to Billing > Invoices.
2. On the All Invoices page, click the invoice that you want to write off.
3. On the invoice detail page, click the three vertical dots icon to display more applicable actions, then click Write Off Invoice.
4. In the displayed Write Off Invoice dialog, configure the following information:
   1. In the Memo Date field, specify the date when the credit memo is created.
      The memo date must be later than or equal to the invoice date.
   2. In the Reason Code field, enter a reason code for the credit memo to be created.
   3. In the Comment field, enter a comment for the credit memo to be created.
5. Click Save.

If the invoice is written off successfully, you can find the auto-generated credit memo in the transaction table. See Invoice Write-Off for more information.