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View and Monitor Trust Status


View and Monitor Trust Status

Trust status in serves as a centralized platform for monitoring the status, performance, and reliability of Zuora services. It offers real-time insights into service availability, incidents, performance metrics, security practices, compliance measures, and infrastructure overview. You can access detailed information, track historical data, and customize alerts to optimize Zuora deployments and ensure a seamless experience.

System status

System status provides vital information about the current operational state of the system. Regularly monitoring it enables proactive identification and resolution of potential issues, minimizing downtime and ensuring optimal performance.

The table below shows different Zuora environments and applications. Zuora’s Trust status is a convenient resource for monitoring service reliability and performance.

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Types of System Status

Operational: The system or application is working as expected. All services are operational, and there are no known performance or accessibility issues.

Degraded Performance: There are problems affecting the performance of the system or application. As users, you could face slower response times, intermittent connectivity problems, or other performance-related issues. The service is currently accessible but not performing at its best.

Maintenance: The system or application is undergoing scheduled maintenance. During this time, updates and improvements will be applied, which may result in temporary unavailability or reduced functionality for you. Maintenance periods are usually scheduled and notified ahead of time.

Response Time

The response time provides a detailed analysis of how quickly systems and applications respond, demonstrating their performance and responsiveness within a specific timeframe. The graphs are crucial for identifying patterns, anomalies, and possible performance problems. Response time spikes indicate high load or potential issues that need investigation. It is crucial to regularly monitor these visuals to maintain system efficiency and handle user requests promptly.

Past Incidents

The trust status report summarizes incidents in the past 15 days, including system disruptions and their resolutions. Likewise, the 30-day report offers a wider perspective on incidents over a longer timeframe, assisting in analyzing trends and taking proactive steps to improve system reliability and trustworthiness.

Incident history documents system or application issues and their post dates within the past 90 days. To access a record of past incidents, provide the following information:

Post Date: Choose the post date: 30 days, 90 days, 3 months, or 6 months from when the incident was first logged, usually within the last 90 days.

Environment: Specify the system or application environment.

Status: Choose the current state of the incident, which can include:

  • Monitoring: Indicates that the incident is being actively observed and managed.
  • Resolved: Denotes that the incident has been successfully addressed and the system or application has returned to normal operation.
  • Investigating: Signifies that the incident is under investigation to determine its root cause and implement appropriate remediation measures.

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