This article contains answers to frequently asked questions about Billing connector for HubSpot. If you have a question not covered here, don't hesitate to ask in the Community Group or reach out to Zuora Global Support.
We are continually updating the list.
Q: Can a custom property be mapped from Hubspot's product to a custom field on Zuora's object?
A: No. It is not possible to map a custom field from Hubspot's product to a custom field on Zuora's object.
Q: Can the connector modify the monthly or quarterly billing period when setting the HubSpot product price?
A: You can change the billing frequency from monthly to quarterly when updating the deal. However, you cannot change the charge model from one-time to recurring or vice versa.
Q: When does the connector initiate product creation in Zuora?
A: The connector creates a new product in Zuora when it identifies a different SKU.
Q: Does the connector support updating products in Zuora?
A: Currently, the connector does not support product updates in Zuora.
Q: Can the connector handle multiple currencies?
A: Multi-currency is not supported by the connector by default. Use custom field mapping to connect the currency field in Hubspot to the standard currency field in Zuora for similar functionality.