Configure Advanced Settings

Transaction Cutover Dates

When you migrate data to Zuora Billing, set a cutover date to have the integration process ignore transactions created or modified prior to the cutover date. You can specify a cutover date for the following sync types:

• Zuora Invoices
• Zuora Payments
• Zuora Payment Refunds
• Zuora Invoice Item Adjustments (only available when Invoice Settlement is disabled in your Zuora tenant)
• Zuora Debit/Credit Memos (only available when Invoice Settlement is enabled in your Zuora tenant)
• NetSuite Payments

This feature is intended for use when Zuora and NetSuite systems have been in use before NetSuite Connector setup and contain data that needs to be replicated manually.

Disable/Force Syncs

You can use the following options to disable or force syncs:

• Disable Zuora Invoice Sync
• Disable Zuora Payment Sync
• Disable Zuora Payment Refund Sync 
• Disable Zuora Invoice Item Adjustment Sync (only available when Invoice Settlement is disabled in your Zuora tenant)
• Disable Zuora Product Rate Plan Charge Sync
• Disable NetSuite Payment Sync
• Disable NetSuite Credit Memo Sync (only available when Invoice Settlement is disabled in your Zuora tenant)
• Disable NetSuite Refund Sync
• Force Zuora Product Catalog sync
• Disable Customer Account Sync
• Disable Zuora Credit Memo Sync (only available when Invoice Settlement is enabled in your Zuora tenant)
• Disable Zuora Debit Memo Sync (only available when Invoice Settlement is enabled in your Zuora tenant)

Disable the sync processes if you are using a custom sync in place of the sync processes included as part of the NetSuite Integration. See Disabling Sync Processes for more information.

Credit Memo and Refund Sync Preferences

By default, the NetSuite Credit Memo Sync and NetSuite Refund Sync processes are disabled. For more information about the sync process see Credit Memo Transactions and Refund Transactions.

Error Handling

NetSuite Error Limit for Debugging: This option appears as an add-on if you enable debug logging. If you choose 100 from the drop-down, NetSuite will print the first 100 error messages to the logs. Selecting default will display 50 errors. If debug logging is disabled, errors are grouped and limited to 10,000 characters for performance.

Other Settings

• Use Standard Invoice Sync: If Zuora is calculating tax, selectYesto prevent NetSuite from applying taxation rules. If NetSuite is calculating tax, select No.

  • Zuora recommends using the default value, Yes, to use the Standard Invoice sync. 
  • If you selectYes- the NetSuite International Edition will not map the tax-related fields during the Zuora Invoice sync. 
  • If you choose No,the subsequent transaction syncs (payment, refund) will continue to run. In addition to this, Zuora will sync only the invoices to NetSuite. Zuora will not modify the invoice header tax code nor sync the Zuora and NetSuite transactions (other than Invoices). If you are calculating tax in Zuora, you must confirm that sales tax is disabled for customers who are being charged sales tax in Zuora. Please get in touch with Zuora before changing this setting to No.