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Dedicated Workflow Workers

Zuora

Dedicated Workflow Workers

Overview

Zuora Workflow enables you to automate critical business processes. As business processes scale up in complexity and volume, Workflow operates with optimized routines to enable orchestrations to grow without any technical system and infrastructural impediments.

When initiated, workflows are placed in a global queue across all Zuora tenants to run as soon as processing power becomes available. The global queue is sufficient as the workflow will generally begin execution within minutes. For top-priority Workflow operations, where processing within a specified timeframe is critical, Zuora’s Dedicated Workflow Workers provide always-available resources which can be called upon without interference from other competing business processes.

Dedicated Workers reduce queue time for high-priority jobs and provide consistency in wait period lengths. Cutting down variable wait time better equips you to confidently support just-in-time and near-real-time workflows.

Workflow queue size mitigation tactics

You can manage Workflow queue size by assigning Priority with great care and continually monitoring the Workflow System Health Dashboard for any indicators and trends that surface long queue periods.

Priority assignment should entail dividing workflows between low, medium, and high. Assigning all workflows to high priority does not produce any enhanced performance; rather, ensuring asynchronous + batch jobs are in lower execution priority will give precedence to mission-critical flows.

If queue times remain inconsistent and high, consider leveraging Dedicated Workers.

Getting started with dedicated workers

As a performance enhancement designed to support time-sensitive workflows in large or complex mission-critical processes, Dedicated Workflow Worker is included with Zuora’s Performance Booster (Elite) package and is available as an add-on purchase to the Performance Booster package.

For more information on the Performance Booster packages and Dedicated Workflow Workers, reach out to your Customer Success Manager or Account Executive.