Entitlements and Service Policies
Entitlements for Zuora products
| Latest version | Legacy versions | |
|---|---|---|
| Entitlements |
[Zuora for Finance] [Zuora Billing] [Zuora Revenue] [Zephr]
[Payments Standalone] |
[Zephr] |
| Editions | Zuora Editions (January 4, 2024 - present) | Legacy Editions |
| Platform Modules | Zuora Platform Modules (August 5, 2023 - present) | Legacy Platform Modules |
Performance Booster & Performance Booster Elite
The Performance Booster and Performance Booster Elite allow customers to scale high-volume processes to meet the demands of peak periods and larger batch operations. See the following pages for details:
Service policies
For information about service policies, support scope, and service level agreements (SLAs), see Service policies.
Scheduled maintenance
For information about the maintenance schedule for Zuora products, see Scheduled maintenance.
- Zuora Editions
- Describes the features and services that come with each edition of Zuora Central Platform, Zuora Product add-ons, and Global Support Plans
- Zuora Platform Modules
- Describes the features and services that come with Zuora's Modules and Global Support Plans.
- Zuora for Finance Entitlements
- Describes the features and services that come with Zuora for Finance.
- Zuora Billing Entitlements
- Describes the features and services that come with Zuora Billing Modular Catalog.
- Zuora Revenue Entitlements
- Describes the features and services that come with Zuora Revenue Modular Catalog.
- Zephr Entitlements
- Provides information about the Zephr features and services
- Zuora Payments Standalone Entitlements
- Describes the features and services that come with Zuora Payments Standalone
- Service Policies
- Provides links to Zuora policies, such as browser support, IP addresses, global support scope, and more
- Global Support Scope
- Zuora Support and Service Level Agreement
- Committed Billing Volume Usage
- Committed order line item volume and subscription volume
- Committed Revenue Volume
- Enhanced Support Services
- Extracting data to store copies locally
- Responding to individual requests for access, correction, and deletion of data under applicable privacy laws
- Countries Blocked from Zuora URLs
- Zuora Support and Service Level Agreement (for Zuora Modules)
- Japanese Zuora Support and Service Level Agreement
- Zuora File Retention Policy
- Zuora for Startups Billing Volume Usage
- Performance Booster
- The Performance Booster adds targeted compute capacity and increased throughput within Zuora.
- Performance Booster Elite
- The Performance Booster Elite builds on the Performance Booster module, and is for companies with high volume transactions and high throughput needs.
- Performance Booster for Zuora Revenue
- The Performance Booster adds targeted compute capacity and increased throughput within Zuora.
- Scheduled Maintenance
- Provides information about the scheduled maintenance for Zuora products.
- Legacy Zuora Editions
- Zuora Editions from January 4, 2024 to January 31, 2025
- Zuora Editions from December 1, 2022 to January 3, 2024
- Zuora Editions from October 27, 2022 to November 30, 2022
- Zuora Editions from March 23, 2022 to October 26, 2022
- Zuora Editions from April 22, 2021 to March 22, 2022
- Zuora Editions from February 24, 2021 to April 21, 2021
- Zuora Editions from October 9, 2020 to February 23, 2021
- Zuora Editions from July 15, 2020 to October 8, 2020
- Zuora Editions from February 26, 2020 to July 14, 2020
- Zuora Editions from November 1, 2019 to February 25, 2020
- Zuora Editions from July 1, 2019 to October 31 2019
- Zuora Editions from August 1, 2017 to June 30, 2019
- Zuora Editions before August 2017
- Zuora Editions before June 2014
- Zuora Editions before August 2012