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Overview of Helix payment gateway integration


Overview of Helix payment gateway integration

Zuora partners with J.P. Morgan Chase to provide a payment gateway integration called Helix Payment Gateway for processing credit card transactions.

This feature is in the Early Adopter phase. We are actively soliciting feedback from a small set of early adopters.

Supported features

The following table provides a quick reference for the supported features.

Supported payment methods Credit card/Gift card/Prepaid card
Supported payment operations
  • Validate (both zero and non-zero amounts)
  • Payment
  • Referenced refund (including partial refund)
  • Non-referenced refund
Support 3D Secure 2.0 No
Support Delayed Capture No
Support Level 2 and Level 3 card data No
Support stored credential transactions Yes
Support Gateway Options fields No
Gateway provider’s API version Helix Merchant Payments API V2.0.46
Gatetway provider’s production endpoint used for Zuora gateway integration service

Support Gateway Reconciliation No
Support idempotency for retrying a transaction request automatically Yes. See Electronic payment processing for details.

Supported payment methods

The Helix payment gateway integration only supports credit card payment methods, including the following card brands:

  • Visa
  • MasterCard
  • American Express

For more information about setting up payment methods in Zuora, see Define and set up payment methods.

Support for stored credential profiles

The Helix payment gateway integration includes support for the Stored Credential Transactions framework and the sharing NTI feature. For details, see Support for stored credential transactions overview.


  • The following operations are not supported:
    • Payment cancel/void
    • Refund cancel/void
  • Only transactions in Australian Dollars (AUD) are supported.