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Suspend a Subscription with Future-dated Amendments

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The Suspend and Resume feature is in Limited Availability. If you wish to have access to the feature, submit a request at Zuora Global Support

This feature is unavailable if you have the Orders or Order Metrics feature enabled. See Orders Generation for Subscriptions and Amendments for more information.

You can suspend a subscription even if the following future-dated amendments already exist on the subscription:

  • Add Product amendment
  • Update Product amendment

If the effective date of the future-dated amendment is earlier than the subscription resume date, the amendment will not take effect until the subscription is resumed. You can suspend a subscription before a future-dated amendment on the subscription from the Zuora UI, SOAP API, and REST API.

For example:

  • A customer subscribes to your Basic Service for one year starting on January 1.
  • In February, the customer wants to upgrade to your Premium Service on a future date, June 1. So you create a future-dated Update Product amendment by setting the amendment effective date to June 1.
  • In March, the customer wants to suspend the service for one month starting from April 1. So you suspend the subscription by setting the suspend date to April 1 and setting the resume effective date to May 1.

The following table lists the services your customer has subscribed to:

Service Name Effective Date and End Date
Basic Service

January 1 - March 31 and May 1 - May 31

Premium Service June 1 - December 31

But instead of suspending the subscription for one month, the customer wants to suspend the subscription for three months starting from April 1. The suspend date is on April 1 and the resume date is on July 1.

The following table lists the services your customer has subscribed to:

Service Name Effective Date and End Date
Basic Service January 1 - March 31
Premium Service July 1 - December 31

During the subscription suspension period, the amendment should take effect on June 1. But the amendment does not take effect until the subscription is resumed (July 1).

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