Knowledge Center

Knowledge Center > Billing and Payments > Advanced AR Settlement > Credit and Debit Memos > Management of Credit and Debit Memos > Refund Credit Memos

Refund Credit Memos

Table of contents
No headers

The Advanced AR Settlement feature is in Limited Availability. This feature includes Unapplied Payments, Credit and Debit Memo, and Invoice Item Settlement. If you wish to have access to the feature, submit a request at Zuora Global Support

You can issue full or partial refunds for posted credit memos to your customers. See Refunds for more information.

You can configure an application rule to determine how to refund the credit memos to your customers. 

To refund a credit memo through the Zuora REST API, see POST Refund Credit Memo.

To refund a credit memo through the Zuora UI:

  1. Navigate to Billing > Credit and Debit Memos in the left-hand navigation section.
  2. On the Credit and Debit Memos page, click the credit memo that you want to refund.
  3. Click More > refund this credit memo from the payment detail page.
  4. On the refund page, specify the following basic information:
    • From the Payment Method to Refund list, select the payment method that is used to refund.
    • In the Refund Date field, specify the date when to refund money to your customer.
    • In the Amount to Refund field, specify the amount of the refund.
    • (Optional) In the Comments field, specify the note of the refund.
    • From the Reason Code list, select the reason of the refund.
  5. Specify the following finance information:
    • From the Transferred to Accounting list, select the status of the mapping from Zuora to a third party, such as NetSuite or Salesforce. 
    • From the Bank Account list, select the accounting code that maps to a bank account in your accounting system. 
    • From the Unapplied Payment list, select the accounting code for unapplied payment.
    • From the On-Account list, select the on-account. On-account specifies the credit that is in your customer account and is not applied to pay invoices or debit memos.
  6. Click refund.
Last modified
17:42, 7 Jun 2017

Tags

This page has no custom tags.

Classifications

(not set)