You can add invoice adjustments and invoice item adjustments ("adjustments") from different pages within Zuora Billing.
When creating an invoice item adjustment from the Zuora UI, only 500 invoice items are listed on the invoice item adjustment page. If the invoice item you want to adjust is not listed on the page, use the SOAP InvoiceItemAdjustment object to create the adjustment.
You can create adjustments from the following locations in the Zuora application:
- On the Customer Account page, click more, or use the controls in the Transactions area.
- From Billing Operations, click Invoice Adjustments or Invoice Item Adjustments on the top navigation bar to create an adjustment.
- Within a posted invoice, click more to create an adjustment.
Create an Adjustment from the Billing Operations page
To create an adjustment from the Billing Operations page:
- Navigate to Billing > Invoice Item Adjustments.
- Click Create Invoice Item Adjustment.
- Enter the full or partial customer account name or the number for the account, then click search to see the matching results. Select the correct customer account from the list.
- Enter the following basic information.
- Customer Account: This is a required field. Select the customer account from the drop-down.
- Invoice: This field is only visible for Invoice Item Adjustment. Select the invoice with a balance from the drop-down.
- Adjustment Date: The day the adjustment is to be applied. The default value is today's date.
- Reason Code: The reason code for the adjustment.
- Reference ID: This optional field can be used to enter an ID or code that helps identify the adjustment or the reason for the adjustment, and is helpful when reporting on adjustments.
- Exclude Item Billing From Revenue: Check this option to exclude the invoice item adjustment from revenue accounting.
This option is only available if you have the Billing - Revenue Integration feature enabled.
- Comment: You can enter comments related to this adjustment. For example, the reason for the adjustment.
- Adjust invoice items that are displayed in the Invoice Details panel.
- A dialog will appear, prompting you to confirm the changes. Click Yes to create the invoice adjustment or invoice item adjustment, or click No to return to the previous screen.
For each line item (charge) that is adjusted, Zuora creates a corresponding line item adjustment. If there are four invoice line items on an invoice and all four invoice line items are adjusted, Zuora Billing will create four separate invoice item adjustments.
Follow the same steps when creating invoice adjustments or invoice item adjustments from a different page of the application.
How do I reverse past Invoice Item Adjustments
This feature is in Limited Availability. If you want to have access to the feature, submit a request at Zuora Global Support.
You can reverse a previously made invoice item adjustment by creating another adjustment that counters the effect of the previous adjustment, even in a closed accounting period.
See Reverse Past Invoice Item Adjustments for details.