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Unapply credit memos from invoices and debit memos


Unapply credit memos from invoices and debit memos

You can unapply the applied portion of credit memos from invoices and debit memos only if you have appropriate user permission. See Billing Roles for more information about Billing user permissions. The fully applied amount from invoices and debit memos is transferred into the unapplied amount of the credit memo.


Through the billing settings configuration, you can configure a default application rule to determine how the system unapply credit memos applications from invoices and debit memos. Zuora uses the specified application rule to automatically unapply the credit at the item level if you have not specified item-level application amounts explicitly.

When unapplying a credit memo, the total number of the credit memo's item parts must be less than or equal to 1,000. Otherwise, the operation would fail and an error message would pop up. When you see this error, you can try using the Unapply a credit memo API as an alternative. Similarly, make sure that all the requirements listed in the API reference are met.

If the Proration application rule is used, when unapplying credit memos, the following quantity must be less than or equal to 15,000:

(number of invoice items + number of debit memo items) * number of credit memo items

Otherwise, the First In First Out rule will be used instead of the Proration rule.


To unapply a credit memo through the Zuora REST API, see PUT Unapply Credit Memo.

To unapply a credit memo through the Zuora UI, complete the following steps:

  1. Navigate to Billing > Credit and Debit Memos in the left-hand navigation.
  2. On the Credit and Debit Memos page, click the target memo number in the Credit Memo tab. The credit memo detail page opens.
  3. Click the three vertical dots icon on the right to show more applicable actions, and then click Unapply This Credit Memo


  4. In the Effective Date field, specify when the unapply operation takes effect. The default value of the effective date is today's date. 
  5. If you want to unapply all the amount of this memo from the invoices and debit memos, select the Unapply from all check box.
  6. In the Apply Credit Memo section, select the invoices and debit memos you want to unapply.
  7. For each invoice and debit memo, you can unapply the credit memo in item level:
    1. Click the plus icon (+) next to the document. The items of the invoice or debit memo are displayed. 
    2. Select the items you want to unapply. 
    3. Specify the amount you want to unapply for each item in the Amount to Unapply column.
  8. Click Unapply.