This article contains answers to frequently asked questions about Prepaid with Drawdown.
Does Prepaid with Drawdown support customer hierarchy?
Yes. Note that although the customer account hierarchy is supported, Prepaid with Drawdown does not support the usage rollup, which allows usage records to be uploaded to child accounts but billed at the parent account level.
To learn more about usage rollup, see Aggregate the usage billing of child account.
Does Prepaid with Drawdown support the ability to suspend subscriptions, resume subscriptions, or transfer subscription owners?
Do I have to bill the validity period before removing the product, canceling the subscription of the product, or shrinking the term of the subscription?
Yes. The billing periods within the validity period must all be billed first. After the order action, a credit item will be generated in the next bill run to refund the subscriber based on the Credit Option you choose for the prepayment charge.
I cannot find the newly added billing day options, that is, term start and term end day in a rate plan charge. How can I use the options?
Navigate to Billing setting > Define Billing Periods > Customize Billing Day, and select Term Start Day and Term End Day check boxes.
After the preceding configuration is complete, you can find and select the Term Start Day and Term End Day options from the Billing Day list in the Timing and Frequency of Charge section when you are on the detail page of a rate plan charge.
Why are prepayment charges not prorated?
Because the prepayment charge is a purchase of the entitlement, which is based on quantity, that is, the number of prepaid units, not on time. Regardless of the proration billing rules for recurring charges, prepayment charges cannot be prorated.
Which Billing Cycle Day option is recommended for me to use prepayment charges?
You are recommended to use Term Start Day and Term End Day as the billing cycle day.
If you use Default from Customer Account as the billing cycle day, the billing period may not match the validity period because the validity period will always start from a subscription's term start day. Likewise, you are not recommended to use Charge Trigger Day as the billing cycle day.
Can I use Order Harmonization for Prepaid with Drawdown?
Yes. With Orders Harmonization, you can leverage Orders after migration.
If Orders Harmonization is enabled, navigate to Billing setting > Define Default Subscription and Order Settings, and select Yes from the Auto-Renew by order? list by clicking Edit in the upper right of the Default Subscription Settings section for Prepaid with Drawdown subscriptions.
If both Orders Harmonization and Zuora CPQ are enabled, navigate to Billing setting > Define Default Subscription and Order Settings, and select Yes from the Enable Order for CPQ? list by clicking Edit in the upper right of the Default Subscription Settings section for Prepaid with Drawdown subscriptions.