Create payments

Introduction

You can create a payment in the following scenarios:

• A full or partial payment on an invoice or debit memo
• A full or partial payment on several invoices and debit memos
• An unapplied payment
• A standalone payment - If you only need to create and process an electronic payment in Zuora through a Zuora gateway integration but will settle the payment outside of Zuora, you can create a standalone payment. For a standalone payment, you can specify a currency different from the payment currency in the customer account settings.

  Note: The support for standalone payments is in the Early Adopter phase. If you want to use this feature, submit a request at Zuora Global Support to enable it.

After creating a payment on an invoice and debit memo, the related payment transactions are displayed on the invoice or debit memo detail page. You can find payment details about the invoice and debit memo on this page.

When creating a payment, the total number of invoices and debit memos that the payment will apply to must be less than or equal to 1,000.

If the Proration application rule is used, when creating a payment, the following quantity must be less than or equal to 10,000:

(number of invoice items + number of debit memo items) * number of payment items

Otherwise, the First In First Out rule will be used instead of the Proration rule.

Zuora provides you two ways to create a payment: external payment and electronic payment. 

To create a payment from the REST API, see POST Create Payment.

Create an external payment from the Zuora UI

To create an external payment on invoices and debit memos:

1. Navigate to Payments > Payments in the navigation section, and click create payment. 

2. Specify the following information in the Basic Information section:
   1. From the Customer Account list, select a customer account.
   2. In the Payment Type area, click External Payment.
   3. From the Payment Method list, select a payment method you used for the payment.

      If the account has a default payment method specified, the payment method will default to that payment method.

   4. In the Payment Date field, specify a date when the payment takes effect.
   5. In the Payment Amount field, specify the payment amount.
   6. (Optional) In the Reference ID field, specify a reference ID.
   7. (Optional) In the Comments field, enter the comments for this payment.
3. Specify the following information in the Finance Information panel:
   1. From the Transferred to Accounting list, select the status of the mapping from Zuora to a third party, such as NetSuite or Salesforce. 
   2. From the Bank Account list, select the accounting code that maps to a bank account in your accounting system. 
   3. From the Unapplied Payment list, select the accounting code for the unapplied payment.
4. If you want to create a full unapplied payment, do not apply your payment to any of the applicable invoices and debit memos. Go to step 6.
5. If you want to apply a full payment or partial payment on one or more invoices and debit memos:
   1. Select the invoices and debit memos you want to pay in the Apply Payment panel. 
   2. Specify the amount you want to apply in the Amount to Apply column.
6. Click create payment.

Create an electronic payment from the Zuora UI

To create an electronic payment on invoices and debit memos:

1. Navigate to Payments > Payments in the left-hand navigation section, and click create payment.

2. Specify the following information in the Basic Information panel:
   1. From the Customer Account list, select a customer account.
   2. In the Payment Type area, click Electronic Payment.
   3. If you need to create a standalone payment, click the standalone option and complete the required fields for the standalone payment. Otherwise, leave the standalone option clear and proceed with the following steps.
   4. From the Payment Method list, select a payment method you used for the payment. If the account has a default payment method specified, the payment method will default to that payment method.
   5. Click View Detail to see the detailed information about the payment method. 
   6. (Optional) From the Transaction Source list, select one of the following options. For gateways that do no support unscheduled transactions, if you select the unscheduled transaction option in this field, the transaction will be processed as a recurring transaction. See Support for stored credential transactions overview for gateways that support unscheduled transactions.
      • Cardholder-initiated unscheduled transaction: Cardholder-initiated transaction (CIT) that does not occur on scheduled or regularly occurring dates.
      • Merchant-initiated recurring transaction: Merchant-initiated transaction (MIT) that occurs at regular intervals.
      • Merchant-initiated unscheduled transaction: Merchant-initiated transaction (MIT) that does not occur on scheduled or regularly occurring dates.
   7. In the Payment Amount field, specify the payment amount.
   8. (Optional) In the Comments field, enter the comments for this payment.
3. Specify the following information in the Finance Information panel:
   1. From the Transferred to Accounting list, select the status of the mapping from Zuora to a third party, such as NetSuite or Salesforce. 
   2. From the Bank Account list, select the accounting code that maps to a bank account in your accounting system. 
   3. From the Unapplied Payment list, select the accounting code for unapplied payment.
4. If you want to create a full unapplied payment, do not apply your payment to any of the applicable invoices and debit memos. Go to step 6.
5. If you want to apply a full payment or partial payment on one or more invoices and debit memos:
   1. Select the invoices and debit memos you want to pay in the Apply Payment panel. 
   2. Specify the amount you want to apply in the Amount to Apply column.
6. Click create payment.