Zuora CPQ End of Support Policy

Reasons for the end of support policy

Zuora Quotes and Zuora 360 have undergone numerous improvements since their initial release, a vast number of improvements have been made to the products. However, there are customers still on early versions of the products, and maintaining these early versions increases technical debt and slows down our pace of innovation.

This policy enables us to better utilize our resources and to quickly bring you the features and technology you have come to expect from Zuora. Upgrading to the latest versions ensures access to new functionalities while maintaining compatibility.

Support will be provided only for the last three (3) major version releases of the Zuora CPQ for Salesforce Quotes Managed Package. To identify your CPQ version, see Identify versions. For instance, if the latest version is 10.25, it is necessary to be on at least version 10.23 to receive support. Zuora disclaims liability if you are not on a recent supported version. Changes or updates in SFDC may impact older versions of the Zuora CPQ Quotes Managed Package.

End of support policy

The policy only affects you if you are on the following versions:

Zuora Quotes Version 6.4x or earlier
Zuora Quotes Versions < 8.0
Zuora Quotes Versions < 9.0
Zuora Quotes Versions < 10.0

Please refer to the schedule below for a comprehensive explanation of the timeline.

Upgrade paths

We recommend that you upgrade to the latest packages of Zuora Quotes and Zuora 360. The package upgrades are designed to be as self-service and as backward compatible as possible, but if you feel you have heavy customizations that need technical expertise, contact your Zuora Customer Success Manager or Zuora Global Support who can best advise you on resources you can leverage, including Zuora Services.

For further information about the upgrades, refer to the following articles in the Zuora KnowledgeCenter:

End of support schedule

End of support	Quotes version
July 2018	Zuora Quotes Version 6.4x or earlier.
October 31, 2023	Zuora Quotes Version < 8.0. 6.54, 6.61, 7.1.1, 7.1.2, 7.1.3, 7.3, 7.31, 7.32, 7.4, 7.43, 7.44
December 30, 2023	Zuora Quotes Versions < 9.0 8.0, 8.0.1, 8.0.2, 8.0.3, 8.2.1, 8.3, 8.4, 8.6, 8.7, 8.8.1, 8.9, 8.10.1, 8.10.2, 8.11, 8.11.1
July 31, 2024	Zuora Quotes Versions < 10.0 9.0, 9.1, 9.1.1, 9.1.2, 9.1.3, 9.2, 9.2.1, 9.3, 9.4, 9.5, 9.6, 9.6.1, 9.7, 9.8, 9.9, 9.9.1, 9.10, 9.11, 9.11.1, 9.12, 9.13, 9.14, 9.14.1, 9.15, 9.15.1, 9.15.2, 9.16, 9.16.1, 9.17, 9.18, 9.19, 9.19.1, 9.19.2, 9.20, 9.21, 9.21.2, 9.22, 9.23, 9.24.1, 9.24.2, 9.25, 9.25.1, 9.26, 9.26.1, 9.27, 9.28, 9.29, 9.29.1, 9.30, 9.31, 9.31.1, 9.31.3, 9.32.1, 9.33.1, 9.34, 9.35, 9.36, 9.37, 9.38.1, 9.39, 9.40, 9.41, 9.41.1, 9.41.2, 9.41.3, 9.42, 9.42.1, 9.43, 9.43.1, 9.43.2

Check the current version

To check the currently installed version, complete the following steps:

In Salesforce, navigate to Setup > Installed Packages.
Check the version numbers for the Zuora Quotes package and the Zuora for Salesforce 360 package.