Zuora CPQ End of Support Policy
This article describes the current end of support policy for Zuora Quotes.
Reasons for the end of support policy
Zuora Quotes and Zuora 360 have undergone numerous improvements since their initial release, a vast number of improvements have been made to the products. However, there are customers still on early versions of the products, and maintaining these early versions increases technical debt and slows down our pace of innovation.
This policy enables us to better utilize our resources and to quickly bring you the features and technology you have come to expect from Zuora. Upgrading to the latest versions ensures access to new functionalities while maintaining compatibility.
Support will be provided only for the last three (3) major version releases of the Zuora CPQ for Salesforce Quotes Managed Package. To identify your CPQ version, see Identify versions. For instance, if the latest version is 10.25, it is necessary to be on at least version 10.23 to receive support. Zuora disclaims liability if you are not on a recent supported version. Changes or updates in SFDC may impact older versions of the Zuora CPQ Quotes Managed Package.
End of support policy
The policy only affects you if you are on the following versions:
- Zuora Quotes Version 6.4x or earlier
- Zuora Quotes Versions < 8.0
- Zuora Quotes Versions < 9.0
- Zuora Quotes Versions < 10.0
Please refer to the schedule below for a comprehensive explanation of the timeline.
Upgrade paths
We recommend that you upgrade to the latest packages of Zuora Quotes and Zuora 360. The package upgrades are designed to be self-service and backward compatible, but if you require heavy customizations that need technical expertise, contact your Zuora account team who can advise you on resources available to you, including Zuora Services.
For further information about the upgrades, refer to the following articles in the Zuora Knowledge Center:
End of support schedule
End of support | Quotes version |
---|---|
July 2018 | Zuora Quotes Version 6.4x or earlier. |
October 31, 2023 | Zuora Quotes Version < 8.0.
|
December 30, 2023 | Zuora Quotes Versions < 9.0
|
July 31, 2024 |
Zuora Quotes Versions < 10.0
|
Check the current version
To check the currently installed version, complete the following steps:
-
In Salesforce, navigate to Setup > Installed Packages.
-
Check the version numbers for the Zuora Quotes package and the Zuora for Salesforce 360 package.