Salesforce CPQ connector FAQs

This article contains answers to frequently asked questions about Salesforce CPQ connector. If you have a question not covered here, don't hesitate to ask in the Community Group or reach out to Zuora Global Support.

We are continually updating the list. 

Q: How are changes made in Zuora synced back to Salesforce post-initial sync?

A: Changes made in Zuora can be synced back to Salesforce using the Zuora 360 sync feature.

Q: What is the maximum number of records that can be synced during one sync operation?

A: During the syncing of an order or account, a maximum of 50 related objects can be synced together.

Q: Does the connector support auto-sync functionality?

A: Currently, the connector only supports on-demand sync. However, ongoing enhancements are being made to introduce auto-sync functionality in the future.

Q: How is order deletion handled in Salesforce?

A: Manual intervention is required to delete orders in Zuora. Alternatively, cancellation amendments, supported out of the box, can be used as an alternative method for handling order deletion in Salesforce.

Q: Does the connector facilitate multi-org or multi-entity environments?

A: The connector currently lacks support for these, but we’re actively working on expanding its capabilities.