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Real-Time Reconciliation overview

Zuora

Real-Time Reconciliation overview

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Zuora's Gateway Reconciliation feature (also known as batch Gateway Reconciliation) allows Zuora to submit a batch job on a daily basis to retrieve gateway reconciliation reports. You can then view and download these reports that will aid in the transaction reconciliation efforts between Zuora and the gateway.

In addition to the batch Gateway Reconciliation feature, Zuora also provides Real-Time Reconciliation by integrating with the Webhook service provided by the applicable gateways. It gives you a more time-efficient option for reconciling transactions. With Real-Time Reconciliation enabled, the payment gateway can submit notifications to Zuora for various event types on gateway objects, and the corresponding records can be automatically updated in real-time.

Supported payment gateways

Currently, the Real-Time Reconciliation feature is supported by the following gateway integrations. Real-Time Reconciliation supports all payment methods of these gateway integrations:

  • GoCardless
  • Stripe v2

Enable and configure Real-Time Reconciliation

See Configure Real-Time Reconciliation for more information.

Supported events with Real-Time Reconciliation enabled 

For information about the supported events and the corresponding actions from Zuora for different gateway integrations, see the following articles:

The events stored in Zuora can be queryable from the PaymentGatewayReconciliationEventLog object in Data Query.

Limitations 

  • For Stripe v2, the Real-Time Reconciliation feature is compatible with the multi-entity feature, only if each entity has its own unique merchant account ID to authenticate through the OAuth 2.0 authentication. If an account ID is configured for multiple tenants with Real-Time Reconciliation enabled, only one tenant can receive the Real-Time Reconciliation events.
  • For GoCardless, the Real-Time Reconciliation feature is not compatible with the multi-entity feature. For tenants with the multi-entity feature enabled, you can leverage Gateway Reconciliation batch jobs for GoCardless for transaction reconciliation. For more information about GR batch jobs for GoCardless, see the following articles: