Limits policy for API Sandbox and Developer Sandbox environments
The limits described below will come into effect on January 1, 2024. If you have an existing environment that exceeds the limits, Zuora will work with you to ensure that your environments are within the limits before your next renewal date. Please contact your Zuora account team if you have any questions or concerns.
| Environment | Record Storage Limit | API Rate Limit |
|---|---|---|
|
API Sandbox |
5,000 records E.g., 2,500 accounts and 2,500 subscriptions |
10,000 API calls within a 24 hour window |
|
Developer Sandbox |
250,000 records |
50,000 API calls within a 24 hour window |
Zuora applies the limits on a per-environment basis. For example, if you have two Developer Sandbox environments, each environment has a record storage limit of 250,000 records. Additionally, each version of the subscription is considered its own unique record with unique account IDs to calculate these limits.
FAQs
-
How can I find out whether my environments are nearing the limits?
Zuora will proactively contact you if an environment is nearing a limit.
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What happens if an environment exceeds a record storage limit?
You can continue to use the environment, but you cannot create new data in the environment.
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What happens if an environment exceeds an API rate limit?
Subsequent API calls within the 24 hour window will fail.
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How can I ensure that my environments stay within the limits?
Your Zuora account team can provide a clean-up script to assist with data compliance. If you choose not to clean up to meet the limits, your account team will work with you on an upgrade path for your environment.
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Is it possible to raise the limits?
You cannot raise the limits for API Sandbox and Developer Sandbox environments. However, you can purchase a Central Sandbox environment, which has higher data storage limits.