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Re-authenticate tokens used for GoCardless Real-Time Reconciliation


Re-authenticate tokens used for GoCardless Real-Time Reconciliation

Zuora is implementing an infrastructure update to improve the user experience of Real-Time Reconciliation enablement across all available integrations. This update might impact the reconciliation of transaction data from GoCardless on certain tenants. If you are using the GoCardless Real-Time Reconciliation service, complete the tasks described in this article to prevent any service disruptions. Specifically, verify the token status and re-authenticate the token if necessary within the following timeframe:

  • Sandbox environments: before April 26, 2024, PDT
  • Production environments: before July 8, 2024, PDT

Required action

(Estimated time to complete: 1-2 minutes)

  1. Click your username in the upper right and navigate to Settings > Payments.
  2. Click Gateway Authentication.
  3. If your GoCardless account credential is in the Authentication Required status, it indicates that re-authentication is required. Complete the following steps:
    1. Click Authorize for this credential. You are directed to a login page at GoCardless.
    2. On the GoCardless login page, enter the credentials corresponding to the same account that was previously configured and click Connect Account.

      You are redirected back to Zuora automatically and the status of the credential is Active.

  4. Repeat step 3 to re-authenticate each account credential in the Authentication Required status.

Frequently Asked Questions

Q: Can GoCardless Real-Time Reconciliation work properly before July 8, 2024 if I don't re-authenticate the account credentials in the "Authentication Required" status?

A: Yes, your Real-Time Reconciliation solution with GoCardless will operate as expected before July 8, 2024, regardless of whether you re-authenticate your account credentials. However, failure to re-authenticate the credentials by that date will result in service disruption starting from July 8, 2024.

Q: What happens after July 8, 2024 if we don’t re-authenticate account credentials in time?

A: Zuora will not be able to communicate correctly with GoCardless to receive the webhook notifications for your account, leading to a potential gap in events such as chargebacks or payment rejections.

Q: Do I need to go through this re-authentication flow if the status of my credential is "Active"?

A: No. Only accounts that have a status of Authentication Required need to make this change.

Q: What if I don’t recall my merchant credentials with the gateway?

A: Your merchant credentials are managed between you and the gateway, so we recommend engaging your account manager at GoCardless for assistance with retrieving your credentials.

Q: After I have updated my credentials, do I need to change any settings or update my gateway integration to the new credentials?

A: No, you will not need to do anything besides go through the re-authentication flow as long as you are not generating a new set of credentials by clicking Create Authentication. If you do create authentication instead, you will need to update your gateway instances to associate with the new credentials.

Q: If we aren’t using Real-Time Reconciliation with GoCardless yet and we see an "Authentication Required" status, do we still need to take action?

A: No, you do not. If you are not using the service and do not plan to use it before July 8, 2024 2024, there is no impact on your organization.

Q: If we are unable to make this change in time, are exceptions allowed? 

A: No, this change does not allow for exceptions so please plan on making the changes before the dates provided.