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Re-authenticate tokens used for GoCardless Real-Time Reconciliation

Zuora

Re-authenticate tokens used for GoCardless Real-Time Reconciliation

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Zuora is implementing an infrastructure update to improve the user experience of Real-Time Reconciliation enablement across all available integrations. This update might impact the reconciliation of transaction data from GoCardless on certain tenants. If you are using the GoCardless Real-Time Reconciliation service, complete the tasks described in this article to prevent any service disruptions. Specifically, verify the token status and re-authenticate the token if necessary within the following timeframe:

  • Sandbox environments: before April 26, 2024, PDT
  • Production environments: before July 8, 2024, PDT

Required action

(Estimated time to complete: 1-2 minutes)

  1. Click your username in the upper right and navigate to Settings > Payments.
  2. Click Gateway Authentication.
  3. If your GoCardless account credential is in the Authentication Required status, it indicates that re-authentication is required. Complete the following steps:
    1. Click Authorize for this credential. You are directed to a login page at GoCardless.
      GoCardless-token.png
    2. On the GoCardless login page, enter the credentials corresponding to the same account that was previously configured and click Connect Account.
      GoCardless-login.png

      You are redirected back to Zuora automatically and the status of the credential is Active.

  4. Repeat step 3 to re-authenticate each account credential in the Authentication Required status.

Frequently Asked Questions

Q: Can GoCardless Real-Time Reconciliation work properly before July 8, 2024 if I don't re-authenticate the account credentials in the "Authentication Required" status?

A: Yes, your Real-Time Reconciliation solution with GoCardless will operate as expected before July 8, 2024, regardless of whether you re-authenticate your account credentials. However, failure to re-authenticate the credentials by that date will result in service disruption starting from July 8, 2024.

Q: What happens after July 8, 2024 if we don’t re-authenticate account credentials in time?

A: Zuora will not be able to communicate correctly with GoCardless to receive the webhook notifications for your account, leading to a potential gap in events such as chargebacks or payment rejections.

Q: Do I need to go through this re-authentication flow if the status of my credential is "Active"?

A: No. Only accounts that have a status of Authentication Required need to make this change.

Q: What if I don’t recall my merchant credentials with the gateway?

A: Your merchant credentials are managed between you and the gateway, so we recommend engaging your account manager at GoCardless for assistance with retrieving your credentials.

Q: After I have updated my credentials, do I need to change any settings or update my gateway integration to the new credentials?

A: No, you will not need to do anything besides go through the re-authentication flow as long as you are not generating a new set of credentials by clicking Create Authentication. If you do create authentication instead, you will need to update your gateway instances to associate with the new credentials.

Q: If we aren’t using Real-Time Reconciliation with GoCardless yet and we see an "Authentication Required" status, do we still need to take action?

A: No, you do not. If you are not using the service and do not plan to use it before July 8, 2024 2024, there is no impact on your organization.

Q: If we are unable to make this change in time, are exceptions allowed? 

A: No, this change does not allow for exceptions so please plan on making the changes before the dates provided.