Skip to main content

Overview of GoCardless gateway integration


Overview of GoCardless gateway integration


The following video is provided by GoCardless. It demonstrates the integration between Zuora and the GoCardless gateway. It does not necessarily reflect the latest version of the Zuora UI.

You must use the GoCardless Pro package and have the Custom Payment Page feature enabled to work with the GoCardless integration in Zuora. Please contact GoCardless Support for more information.

Supported features

The following table provides a quick reference for the supported features. For details about each feature, see the later sections in this article.

Supported payment methods ACH, Bank Transfer
Supported payment operations Validation, Payment, Referenced refund, Non-referenced refund, Void
Support Gateway Options fields Yes
Gateway provider’s API version 2015-07-06
GoCardless production endpoint used for Zuora gateway integration service
Support Batch Gateway Reconciliation Yes
Support Real-Time Reconciliation Yes
GoCardless production endpoint used for Gateway Reconciliation service
Support GoCardless Verified Mandates and Instant Bank Pay payment flow Yes

Supported payment methods

The GoCardless gateway integration supports the following payment methods. For more information about setting up payment methods in Zuora, see Define and set up payment methods.

  • ACH
    ACH payment method verification is supported through the ValidiFi account validation service. See Enable the support for ValidiFi account validation for ACH for details.
  • Bank Transfer, including:
    • Direct Debit UK (BACS)
    • SEPA Direct Debit
      For SEPA Direct Debit payment methods, you must use the International Bank Account Number (IBAN) to create payment methods. Different schemes are used on the GoCardless side corresponding to different country codes in IBAN. For example, if the IBAN is set to "GB60BARC20000055779911", the scheme used by GoCardless will be “Bacs". If IBAN is set to "FR1420041010050500013M02606", the scheme used by GoCardless will be "sepa_core".
    • AU Direct Entry (BECS)
    • Direct Debit NZ (BECS)
    • Denmark Direct Debit (Betalingsservice)
    • Sweden Direct Debit (Autogiro)
    • Canadian Pre-Authorized Debit (PAD)

When a bank transfer payment method is deleted in Zuora through the UI or API operation, a CancelMandate transaction is sent to Gocardless and this payment method is deleted on the Gocardless side as well.

Support for mandate creation

Zuora supports mandate creation for all supported payment methods. Zuora will generate and pass the mandate to the gateway.

Supported currencies

GoCardless supports the following currencies:

  • USD (ACH)
  • GBP (Direct Debit UK, SEPA Direct Debit)
  • EUR (SEPA Direct Debit)
  • AUD (AU Direct Entry)
  • SEK (Autogiro)
  • DKK (Betalingsservice)
  • NZD (Direct Debit NZ)
  • CAD (Canadian PAD)

Supported payment operations

  • Support the following payment operations for ACH and Bank Transfer payment methods:
    • Validation
    • Payment
    • Referenced refund
    • Non-referenced refund
    • Void
  • Set up of Service User Number (for Bacs) and Creditor ID (for SEPA Direct Debit)
  • Set up mandate and validate bank details, either online, over the phone or via paper
  • Simple to transfer existing mandates from another provider to GoCardless and Zuora
  • Collect payments automatically
  • One-off, ad-hoc, recurring and pre-payments
  • Real-time alerts for failed or cancelled payments and check status of all payments in Zuora
  • Retry failed payments automatically
  • Refund payments (full or partial refunds) via Faster Payments or SEPA Credit Transfer

GoCardless refunds

GoCardless payments can only be refunded two days after the payment has been processed. If a refund is performed prior to the two-day delay, the call will fail and return the following error message: "invalid_state – A refund is not possible on this payment."

For further information, contact the GoCardless team on

Support for Batch Gateway Reconciliation

  1. GoCardless gateway integration supports the following Batch Gateway Reconciliation (also known as Gateway Reconciliation) event types:
  • Settlement
  • Rejection
  • Chargeback
  • Mandate Rejected
  • Mandate Cancelled
  • Mandate Expired
  • Mandate Reinstated
  • Mandate Transferred
  • Mandate Replaced

For more information about enabling and configuring the Gateway Reconciliation service, see the following articles:

Support for Real-Time Reconciliation

GoCardless also supports the Real-Time Reconciliation feature. With this feature enabled, the payment gateway can submit notifications to Zuora for various event types on gateway objects, and the corresponding records can be automatically updated in real time.

  1. For information about how to enable Real-Time Reconciliation and the limitation, see Real-Time Reconciliation.

  2. For information about the supported events for GoCardless and the corresponding actions from Zuora, See Real-Time Reconciliation events for GoCardless.

Supported Gateway Options fields

You can submit additional information to the GoCardless gateway using gateway options. Currently, Zuora's GoCardless gateway integration only supports the InvoiceNum field in string type. This field can be used in Payment Pages 2.0 or the following REST API:

Note that this gateway option field is mapped to the reference field in the Create a payment operation of GoCardless. So the character limit forreference also applies to the InvoiceNum gateway option field. Refer to GoCardless's documentation for the character limit details.

If you have enabled the Bacs custom mandate feature on the gateway side, refer to Bacs custom mandate reference guide for additional requirements.

Support for GoCardless Verified Mandates and Instant Bank Pay payment flow

Verified Mandates and Instant Bank Pay are services provided by GoCardless. The Verified Mandates service is for quick and easy verification of bank account details in the payment flow. The Instant Bank Pay service is for collecting one-time bank transfer payments that are instantly authorized. With these services, bank accounts are verified without compromising the checkout experience, and bank-to-bank payments are confirmed instantly. It provides better visibility for you and your end customers, saves time chasing one-time payments, and creates a smoother customer experience. 

Note that GoCardless provides the Verified Mandates and Instant Bank Pay services only in specific regions. For details, see the following GoCardless documents:

You can implement a Payment Page 2.0 to support processing payments through Verified Mandates and Instant Bank Pay with the SEPA Direct Debit payment methods on the GoCardless gateway integration. With the flow, you can create a standalone one-time payment flow without creating any mandate. You can take advantage of the flow of adding or updating SEPA bank account details to create a Direct Debit mandate without being required to make a payment. You can also create a Direct Debit mandate, complete a SEPA one-time payment, and store the details as a fully tokenized payment method in Zuora for future recurring use. See Implement Payment Pages 2.0 to support one-time payment flows for more information.

On the configuration page of your GoCardless payment gateway instance, you can set the preferred verification level for your mandate. See Set up and configure a GoCardless gateway instance for more information.