You want to renew your customer subscriptions early and have them pay their annual fee for the renewal term in advance. After receiving their renewal invoice, some customers decide to change or cancel their subscription before the start of the renewal term.
You create early renewal amendments on the subscriptions with the following steps.
After receiving the early renewal invoices, some customers want to change or cancel their subscription before the start of the renewal term. For example, one customer wants to add a new product to their subscription on today's date.
The following diagram shows today's date and that you have already invoiced the renewal term.
Do the following:
As shown in the following diagram, the amendment is included in the new invoice.
Zuora bills for amendments and cancelations even if they become effect before:
Zuora then reflects the changes in the new invoice. You do not need to cancel the renewal amendment or unpost, cancel, and delete the first invoice.
To amend or cancel a subscription before the start date of a renewal term that has already been invoiced, you:
Currently, you cannot make cancelations or amendments that affect usage charges before the last invoice date. Therefore, you cannot perform the following cancelations and amendments with an effective date before the last invoice date:
However, you can create an Add a Product amendment to add a product that has a usage charge before the last invoice date.