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Scope of Audit Trail

Zuora

Scope of Audit Trail

Zuora Audit Trail currently supports the following capabilities:

  • Track, log, and report on a user’s login history
  • Track, log, and report on setting changes of Billing, Payment, Commerce, and Finance. Changes on the following settings can be audited:
    • Billing
      • Define Billing Rules
      • Manage Tax codes
      • Define Discount Settings
      • Manage Revenue Recognition Codes
      • Configure Tax Dates 
    • Payment
      • Configure Application Rules
    • Commerce
      • Synchronize Salesforce.com Data
    • Finance
      • Configure Accounting Codes
      • Configure Accounting Rules
      • Manage Currency Conversion
      • Set Revenue Automation Start Date
      • Configure Revenue Event Types
      • Manage Revenue Recognition Models
      • Configure Segments
      • Configure GL Segmentation Rules
      • Manage Revenue Recognition Rules
      • Manage Chart of Accounts
  • Track, log, and report on activities in user management settings. Changes on the following user management settings can be audited:
    • User
    • Role & Permission
  • Track, log, and report on changes of the following business objects:

    Administrators can enable or disable auditing the above objects through Manage Audit Trail Settings.

Authorized users can generate the Audit Trail reports through Data Query. The Audit Trail records are stored in the following tables:

  • auditloginevent for login history
  • auditsettingchangeevent for user management and other settings changes
  • auditobjectchangeevent for business object changes

Limitations

The Audit Trail feature has the following limitations:

  • Audit Trail reports are retrieved through Data Query. All the Data Query limitations are applicable when you generate Audit Trail reports. See Data Query Limitations for the details.
  • The Audit Trail data retention period varies according to your Zuora editions. See Zuora Editions for the details.
  • The changes on Open Charge Models are not audited even if the Product Catalog auditing is enabled, including:
    • Multi-Attribute Pricing
    • High Water Mark Volume Pricing
    • High Water Mark Tiered Pricing
    • Pre-Rated Pricing
    • Pre-Rated Per Unit Pricing
  • Auditing the changes of business objects has performance impact.