The Invoice Settlement feature is generally available as of Zuora Billing Release 296 (March 2021). This feature includes Unapplied Payments, Credit and Debit Memos, and Invoice Item Settlement. If you want to have access to the feature, see Invoice Settlement Enablement and Checklist Guide for more information. After Invoice Settlement is enabled, the Invoice Item Adjustment feature will be deprecated for your tenant.
You can only delete payments that are in Canceled status.
To delete a payment from the REST API, see DELETE Payment.
To delete a payment from the Zuora UI, complete the following steps:
- Navigate to Payments > Payments in the navigation section.
- On the All Payments page, click the payment number that you want to cancel.
- On the payment detail page, click more > Delete this payment.
- Click OK.