Cancel draft orders

Cancel a draft order using the Zuora application

You can only cancel a draft order from the Orders page but cannot from the order details page.

To cancel a draft order, perform the followings:

1. Navigate to Customers > Orders.
2. Search for the order by performing an exact search for the draft order or filtering all orders in the draft status.
3. In the row of the draft order, click the cancel order icon .

   A window pops up with an empty Cancel Reason field.

4. Enter why you want to cancel the order in the Cancel Reason field.
5. Click Cancel Draft Order to confirm the cancellation.

   The order status changes from Draft to Cancelled on the Orders page and order details page, and the cancel reason displays below the order number on the order details page.

Cancel a draft order using the REST API

1. Determine the value of the following variables:

   Variable	Description
   $OrderNumber	The order number of the order to cancel. For example, O-00000003.
   $CancelReason	The reason to cancel the draft order, for example, test cancel.

2. Use the Cancel an order operation to cancel the order that is in the Draft status:

{
   "cancelReason": "$CancelReason"
}