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Considerations for Migrating to Hyperforce and Using Zuora CPQ


Considerations for Migrating to Hyperforce and Using Zuora CPQ

Introduction to Hyperforce and its key benefits

Hyperforce is Salesforce's next-generation infrastructure architecture designed specifically for the public cloud. It represents a significant shift in how Salesforce services are deployed and managed, offering improved scalability, performance, and security. With Hyperforce, Salesforce aims to deliver a more seamless and powerful experience for its users, leveraging the full potential of the public cloud.

For more information, see Salesforce documentation pertaining to Introducing Hyperforce - General Information & FAQ.

Key benefits of Hyperforce

  1. Scalability: Hyperforce is built to handle massive scale, ensuring that Salesforce applications can easily accommodate growth and increased user demands without compromising performance.
  2. Performance: With Hyperforce, Salesforce applications are optimized to deliver faster response times, reducing latency and providing a smoother user experience.
  3. Global Reach: Hyperforce enables Salesforce to deploy its services in multiple public cloud providers' data centers worldwide, ensuring improved accessibility and performance for users across different regions.
  4. Security: Hyperforce implements robust security measures to protect data and maintain compliance with industry standards and regulations, providing users with enhanced data protection and peace of mind.
  5. Up-to-Date Technology: As a next-generation architecture, Hyperforce allows Salesforce to take advantage of the latest advancements in cloud technology, staying at the forefront of innovation.

Impact of migrating to Hyperforce on Zuora CPQ

For organizations using Zuora CPQ with quotes version lower than 10.2, migrating to Hyperforce can result in an issue when generating Quote PDF documents. Specifically, clicking the "Generate PDF" button on the quotes record may trigger an error known as "Unknown internal error." This issue occurs due to the differences in how Hyperforce interacts with the underlying Salesforce infrastructure.

Minimum Zuora CPQ version required for smooth integration with Hyperforce

To use Hyperforce without encountering the "Unknown internal error" issue, the minimum required version of Zuora CPQ is 10.2. Therefore, if you want to migrate to Hyperforce, ensure that you are using Zuora CPQ version 10.2 or higher.

To upgrade Zuora CPQ for Salesforce, see Upgrade Zuora Quotes.

Potential workaround steps until upgrading to the minimum version

If you are facing challenges in upgrading directly to version 10.2 from a lower version (e.g., 9.XX), a workaround can be applied to alleviate the issue temporarily. The following steps can be taken:

  1. Navigate to the Quote Detail page in Zuora CPQ.
  2. Click on the "Generate PDF" button to initiate the document generation process.
  3. In case the process encounters the "Unknown internal error" error, modify the instance name in the URL. Replace the existing instance name (e.g., "usa32") with the specific domain name of your organization.

By following this workaround, you can generate Quote PDF documents successfully until you upgrade to the minimum required Zuora CPQ version (10.2).