Skip to main content

Zuora Editions from July 1, 2019 to October 31 2019

Zuora

Zuora Editions from July 1, 2019 to October 31 2019

This article describes the features and services that come with each edition of Zuora Central Platform, Zuora Product add-ons, and Global Support Plans.

Contact Zuora Sales if you are interested in purchasing additional features and services.

The 'packaging and pricing' information provided below for Zuora's SaaS Service became effective July 1, 2019. For customers whose relationship with Zuora is governed by prior versions of our 'packaging and pricing' information and/or other contract terms, please instead consult your applicable contract terms.

Legend:

  • File:Z_Media/checkmarkGreen_xsm.png Included in Base Fee
  • File:Z_Media/greenDollar.png Additional Annual Fee applies unless another cost model is noted

Applications

Zuora Billing

Central Product Catalog  Growth Enterprise Nine

Subscription Pricing Catalog

Subscription pricing catalog that includes the ability to create one-time, recurring, and usage pricing models.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Currencies

The ability to price services in different currencies.

Unlimited Unlimited Unlimited

Entitlements

The ability to track features per product and enable feature-level provisioning.

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Order Management Growth Enterprise Nine

Subscription Lifecycle Management

The ability to change subscriptions mid-stream, and for downstream processes such as billing, payment and revenue operations to automatically adjust based on those changes.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Multi-Action Order Management

The ability to create orders with multiple actions in Zuora, for new subscriptions and subscription changes.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Owner Transfers for Subscriptions

The ability to manage complex subscription and billing relationships in a customer account. Set account owner and invoice owners at the subscription.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Account Hierarchies

The ability to manage customers that have parent-child accounts or multiple enterprise divisions.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Rating & Billing Growth Enterprise Nine

Usage Ingestion

The ability to ingest usage events via API or import usage events via the UI.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Rating

The ability to rate for usage events against Zuora's product rate plans to determine how much to charge a customer.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Taxation

Zuora's out-of-box taxation engine. For customers that have simple tax needs and can maintain tax rate tables themselves.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Bill Runs and Payment Runs

The ability to group customers into multiple segments and automate billing/payments differently per group.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Automated Invoicing

The ability to automatically rate, generate, and deliver invoices in bulk and ad hoc.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Credit/Debit Memos

The ability to correct and adjust charge discrepancies on invoices and to manage the balance due on a particular invoice or account.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Unapplied Payments

The ability to create payments for unknown billing accounts, overpaid invoices, or unbilled transactions.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Invoice Item Settlement

The ability to apply payments, credit memos, and refunds at the invoice item level.

File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Global Payments Growth Enterprise Nine

Hosted Payment and Subscribe Pages

Point and click tools to create pages that enable secure capture of payment and order information on web commerce portals.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Electronic Payment Collections

Automatic processing of electronic payments through one of Zuora's pre-integrated payment gateways.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Payment Gateways

Pre-built integrations to payment gateways.

Up to 2 Up to 5 Up to 10

Additional Gateways

Additional gateways can be added.

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

 

Subscription Metrics Growth Enterprise Nine

Pre-Built Reports

Set of standard reports covering Bookings, Billings, Cash and Revenue metrics.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Custom Reports

The ability to dynamically edit pre-built reports or build customized reports.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Schedule & Share

The ability to schedule automatic report runs and share reports with other Zuora users either in-app or via email.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Standard Subscription Metrics

Transaction logging to calculate subscription metrics including MRR, TCV, and TCB.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Subscription Dashboard

Dashboard that displays key subscription booking trends (available once Orders is turned on)

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Subscription Accounting Growth Enterprise Nine

Chart of Accounts Management

Create a chart of accounts structure in Zuora.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Accounting Close Capabilities

Lock and close accounting periods to prevent changes and improve auditability.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

GL Segments Included

GL segmentation allows customers to get summary journal entries from Zuora that are segmented by configurable "general ledger segments", where the segments can align to any structure that the finance team needs to segment journal entries by. So for example, instead of getting just a simple A/R journal entry, finance teams can get journal entries by product, by subsidiary, by region etc.

3 15 15

File-based GL integration

A file-based manual extract of Zuora data, pre-formatted for upload into general ledgers that have CSV based imports.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Deferred Revenue Reports

A package of capabilities to streamline the process of managing revenue recognition for basic subscription pricing models.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

International Financial Operations for ANZ/EMEA

Currency Conversion, FX gain/loss reporting, international payment methods, reporting currency.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

International Financial Operations for All Other Regions

Currency Conversion, FX gain/loss reporting, international payment methods, reporting currency.

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Platform Scalability, Security & Compliance Growth Enterprise Nine

REST APIs, including support for legacy SOAP APIs

APIs for integration with external systems.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Included API Sandboxes

The Zuora sandbox is a nonproduction environment that provides full access to the Zuora API.

1 2 5

Included Other Non-Production Tenants

Non-production tenants, such as Performance Test Environments or Production Copy Environments.

0 0 0

Included Production Tenants

Real-time staging environment where Zuora services are executed for day-to-day business operations.

1 1 1

Multi-Entity Management

The ability to manage separate financial processes and operations across different business divisions, legal entities, subsidiaries, geos, or other entity structures in a single Zuora tenant.

File:Z_Media/greenDollar.png

File:Z_Media/greenDollar.png

File:Z_Media/checkmarkGreen_xsm.png

10 entities included

2 Factor Authentication

The ability to provide a 2nd verification beyond username and password when logging into Zuora.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Active Subscribers

The threshold of Active Subscribers in Zuora Central by platform edition.

Up to 25,000

Up to 500,000

Up to 2,000,000

This limit does not apply to customers who purchased the Nine edition prior to July 2019.

Additional Subscribers

Additional subscribers can be added.

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Data Access Control

(Enables Logical Access Controls)

Data access control allows enterprises with multiple divisions and business units to limit who sees what within the application by assigning them to different nodes within a data access hierarchy.

    File:Z_Media/checkmarkGreen_xsm.png

Single Sign On (SSO)

The ability for users to login to Zuora with credentials maintained in the customer's central SAML-supported repository.

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

SMTP Email Server Configuration

The ability to route the outgoing email notifications through your own email server for more control.

File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

360 Sync

Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc.)

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

 

  Professional Advanced Expert

Workflow

Yearly allowance of workflow tasks. Additional workflow tasks can be purchased.

File:Z_Media/greenDollar.png

5,000,000
workflow tasks included

File:Z_Media/greenDollar.png

25,000,000
workflow tasks included

File:Z_Media/greenDollar.png

100,000,000
workflow tasks included

 

Zuora RevPro

  Growth Enterprise Nine

Zuora RevPro

Low Volume: Up to 1,000,000 transactions per year.

  File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Zuora RevPro

High Volume: Up to 6,000,000 transactions per year.  Additional Transactions can be purchased.

  File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

 

Zuora CPQ

  Growth Enterprise Nine

Zuora CPQ

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Quotes

Configurable, native force.com quoting capabilities for assisted sales across the subscription lifecycle

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

360 Sync

Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc).

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Zuora Developer Kit

A library of force.com components, classes, and APIs to manage all aspects of subscription commerce, billing, finance.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Guided Selling

Supports assisted sales scenarios for product catalogs with complex pricing and packaging.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Rules Engine

Fully configurable rules engine to automate quoting experience.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Bundling

The ability to create complex edition bundles and offers directly in Salesforce.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Entitlements in Salesforce

The ability to view and modify the list of features for a product within a quote or subscription.

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Zuora Collect

  Growth Enterprise Nine

Zuora Collect

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Advanced Payment Manager

checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Collections Window

checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Configurable Lockbox

checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Configurable Payment Retry

checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Disputes

checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Notes

checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Statement Generator

checkmarkGreen_xsm.png checkmarkGreen_xsm.png checkmarkGreen_xsm.png

Workflow

Yearly allowance of workflow tasks. Additional workflow tasks can be purchased.

checkmarkGreen_xsm.png

200,000 workflow tasks included

File:Z_Media/checkmarkGreen_xsm.png

1,000,000 workflow tasks included

File:Z_Media/checkmarkGreen_xsm.png

1,000,000 workflow tasks included

 

Commerce

  Growth Enterprise Nine

Commerce

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Subscriber Portal - Account Management

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Promo Codes

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

 

Zuora Marketplace

  Growth Enterprise Nine

Zuora Integration Hub

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Integration Hub Applications

Prebuilt Apps that extend Zuora to meet bespoke requirements unique to customers' industry, geography, and business processes. Specific apps purchased will vary by contract.

Add-On (Prices vary by App) Add-On (Prices vary by App) Add-On (Prices vary by App)

Automated GL Connectors

Summary Level Connector to a supported General Ledger.

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

File:Z_Media/checkmarkGreen_xsm.png

1 Connector

Tax Connector

Connector to a supported Tax service.

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

File:Z_Media/checkmarkGreen_xsm.png 

1 Connector

Developer Tools

Access to exclusive tools used by the Zuora GS team to perform mass migration and updates

File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png

 

Support and Services

  Growth Enterprise Nine

Standard Support

See below for additional details. Includes 24x7 Community, 24x7 service availability monitoring, Live 24x5 global support, designated customer support users, online ticket support, email support, and unlimited included incidents.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

SLA and Priority Queue

See below for additional details. Includes all Growth Support features, as well as phone support, standard Salesforce development support, priority queue, application uptime SLA, and support response times SLA.

File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Advanced SFDC and Payment Gateway Support

See below for additional details. Includes all Growth Support and Enterprise Support features, as well as Advanced Salesforce Gateway support and Advanced Payment Gateway support.

    File:Z_Media/checkmarkGreen_xsm.png

Zuora University Training

Access to Zuora University for up to 10 users during a 30-day trial period. Includes the library of self-paced courses and ability to sign up for remote classroom sessions.

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

 

Support Items Growth Enterprise Nine

Included Incidents

Unlimited Unlimited Unlimited

24x7 Community

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

24x7 Service Availability Monitoring

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Live 24x5 Global Support

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Designated Customer Support Users

5 named contacts 20 named contacts Unlimited

Online Ticket Support

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Email Support

File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Phone Support

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Standard Salesforce Development Support

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Priority Queue

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Application Uptime SLA

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Support Response Times SLA

  File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Advanced Salesforce Development Support

If Zuora determines it is likely an issue Customer reports to Zuora was caused by Salesforce’s platform, Zuora will help Customer and Salesforce resolve the issue.

    File:Z_Media/checkmarkGreen_xsm.png

Advanced Payment Gateway Support

If Zuora determines it is likely an issue Customer reports to Zuora was caused by Customer’s chosen payment gateway(s), Zuora will help Customer and the payment gateway(s) resolve the issue.

    File:Z_Media/checkmarkGreen_xsm.png

Customization Support

If Zuora determines it is likely that an issue Customer reports to Zuora was caused by a customization to the Zuora Service, Zuora’s support team will make commercially reasonable efforts to help Customer resolve the issue, free of additional charge.

    File:Z_Media/checkmarkGreen_xsm.png

 

Usage of the Zuora Service

If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.