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Service Policies
- Last updated
- Jan 8, 2020
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- Global Support Scope
- Zuora Global Support's first priority is to provide customers with the highest quality customer service. This article describes the scope of support included in your Zuora Growth, Enterprise, and Nine editions.
- Zuora Support and Service Level Agreement
- Contains terms that are defined in the agreement or order form entered into between Customer and Zuora
- Committed Billing Volume Usage
- Illustrates the actions within the Zuora Billing service that impact a customer’s Committed Billing Volume usage as set forth on an order form.
- Committed order line item volume and subscription volume
- Illustrates the actions within the Zuora Billing service that impact a customer if they are contracted for the Order Line Item (OLI) Volume and Subscription Volume models.
- Enhanced Support Services
- Services offered by Zuora as part of the Enhanced Support Services:
- Extracting data to store copies locally
- Provides information about self-serve functionalities that enable you to export and store your data.
- Responding to individual requests for access, correction, and deletion of data under applicable privacy laws
- Explains how to provide access to, download, correct, or delete personal data of your subscribers
- Countries Blocked from Zuora URLs
- Provides a list of countries that are blocked from accessing Zuora URLs.
- Zuora for Startups Billing Volume Usage
- Illustrates the actions within the Zuora for Startups service that impact a customer’s Billing Volume usage.